Engineer, Contact Center Technology

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Engineer, Contact Center Technology based in India.

This role sits at the intersection of contact center operations and modern cloud-based communication technologies, ensuring seamless performance of critical customer engagement platforms. You will be responsible for supporting, optimizing, and evolving enterprise contact center systems that power large-scale customer interactions. The position involves working closely with IT teams, business stakeholders, and operations teams to ensure high system availability and performance. You will contribute to designing and maintaining call flows, integrations, and telephony infrastructure across a complex environment. This is a highly technical and collaborative role where troubleshooting, automation, and continuous improvement are central. You will also play a key role in analyzing system performance and recommending enhancements to improve customer experience. The environment is fast-paced, data-driven, and focused on delivering reliable, scalable, and innovative contact center solutions.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Engineer, Contact Center Technology based in India.

This role sits at the intersection of contact center operations and modern cloud-based communication technologies, ensuring seamless performance of critical customer engagement platforms. You will be responsible for supporting, optimizing, and evolving enterprise contact center systems that power large-scale customer interactions. The position involves working closely with IT teams, business stakeholders, and operations teams to ensure high system availability and performance. You will contribute to designing and maintaining call flows, integrations, and telephony infrastructure across a complex environment. This is a highly technical and collaborative role where troubleshooting, automation, and continuous improvement are central. You will also play a key role in analyzing system performance and recommending enhancements to improve customer experience. The environment is fast-paced, data-driven, and focused on delivering reliable, scalable, and innovative contact center solutions.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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