Cobalt KS Customer Service Supervisor
Job Description
Job Title: Shipper Supervisor
Department: Shipping
Reports To: Customer Service Manager
FLSA Status: Salary
Summary: The Parts and Repair Shipment Supervisor is responsible for overseeing the daily operations of shipping service parts, replacement components, and repaired customer units within a manufacturing and service environment. This role ensures accurate, timely processing and shipment of parts orders and repaired products to meet customer service commitments, warranty requirements, and service-level agreements.
The supervisor coordinates closely with repair technicians, inventory control, customer service, and logistics providers to prioritize urgent orders, manage short lead times, and resolve discrepancies. This position plays a critical role in minimizing downtime for customers by ensuring service parts and repaired units are shipped quickly, accurately, and in compliance with all packaging, documentation, and transportation requirements.
In addition, the Parts and Repair Shipment Supervisor leads department personnel, maintains accurate system transactions, enforces safety standards, and drives continuous improvement in shipping accuracy, turnaround time, and overall service performance.
Essential Duties and Responsibilities
- Supervise daily shipping activities including order picking, packing, labeling, staging, and loading.
- Ensure all shipments are accurate and meet customer specifications.
- Coordinate outbound freight scheduling with carriers and logistics providers.
- Monitor shipping schedules to ensure on-time deliveries.
- Maintain shipping documentation (BOLs, packing slips, export documents, etc.).
- Supervise, train, and evaluate shipping department employees.
- Promote a safe, organized, and productive work environment.
- Conduct performance reviews and address disciplinary actions as needed.
- Coordinate with warehouse and production teams to ensure product availability.
- Enforce company safety policies and OSHA regulations.
- Ensure proper handling, packaging, and securing of materials.
- Maintain compliance with domestic and international shipping regulations.
- Identify opportunities to improve shipping efficiency and reduce costs.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Knowledge of shipping procedures, freight carriers, and transportation regulations.
- Experience with ERP or warehouse management systems.
- Strong leadership and team-building skills.
- Excellent organizational and problem-solving abilities.
- Ability to work in a fast-paced manufacturing environment.
Education and/or Experience
- High school diploma or GED required; associate’s or bachelor’s degree preferred.
- 3–5 years of shipping/logistics experience in a manufacturing environment.
- 1–3 years of supervisory experience preferred.
Language Skills
- Ability to read and comprehend simple instructions.
Mathematical Skills
- General math skills required.
Reasoning Ability
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Other Qualifications Include Certificates, Licenses, Registrations and other skills/abilities/qualifications not listed above.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Use the drop-down boxes to select the appropriate response to each area.
- Sits 2 hours
- Stands 4 hours
- Walks 4 hours
- Drives 0 hours
Employee Lifts and/or Carries: type amount of weight in each area
Maximum 50 (lbs) Frequently 25 (lbs) Occasionally 40 (lbs)
Employee uses Hands for repetitive activities: Use the drop-down boxes to select the appropriate response to each area.
- Simple Grasping - Right Constant Left Constant
- Pushing/Pulling - Right Constant Left Constant
- Fine Manipulation - Right Constant Left Constant
Employee uses Feet for repetitive activities: Use the drop-down boxes to select the appropriate response to each area.
- Right - None b. Left - None
Employee is required to perform these activities: Use the drop-down boxes to select the appropriate response to each area.
- Bending-At-Waist Frequent
- Squatting Occasional
- Climbing - Ladders, Stairs Occasional
- Kneeling - Occasional
- Reaching - Above Shoulder Occasional
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job (i.e., heat/cold, dust/dampness, height; chemical; noise) PPE requirements are included. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- PPE—as required within the department. Typical 10 hour work days, frequent overtime required.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
- Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.
- Motivation: Measures self against standard of excellence.
- Quality: Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
- Attendance/Punctuality: Is consistently at work and on time.
- Dependability: Takes responsibility for own actions.
#CobaltBoats