Help Desk Support

Position Details:

Job Title: Helpdesk Support

Duration: 4-5 Months (May Extend)

Client: Large Multimedia Firm (Fortune 500)

Location: Carrollton, TX 75006

Description:

· Provide front line queue support for customers; communicating technical support processes to customers in clear and understandable terms

· Problem solving by collecting data, establishing facts, and drawing valid conclusions in a timely basis

· Consistently exceeds customer expectations for service quality and is able to identify needs and solutions for improving customer experience

· Meet call metrics and standards as defined by the department, and enter all requests into SFDC database

Requirements:

· 1-2 years experience in a call center environment

· 2+ years experience in a technical environment.

· Professional demeanor; ability to interact positively with customers

· Superior interpersonal and oral/written communication skills with the ability to relate well and cooperate with others

· Solid working knowledge of the Windows Operating System, including but not limited to Windows 7

· Solid working knowledge of Windows registry, file and folder security, local/domain user security, and operating system troubleshooting

· Working knowledge of SQL 2008 R2 preferred

· Knowledge of Windows Server 2003/2008 or Terminal Services a plus

· MCSE or other technical certifications a plus

To know more about this opportunity, please contact:

Nimish Singh

Nimish.Singh(at)Collabera.com

973-805-7507