Guest Relations Officer - Russian Speaking

As a Guest Relations Officer, you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience.

• College degree in hotel management or related field
• Fluency in Russian and English, 1–3 years of luxury hospitality experience, and proficiency in hotel management software (e.g., Opera)
• Previous 2 to 3 years in a customer-facing hospitality role (e.g., Front Desk, Reception, or Guest Services), ideally in a 5-star resort setting
• Excellent communication skills
• Proficient in English, both written and spoken