DYNATRACE Business Application Monitoring Expert

About AXA As a world-leading insurance company, we act for human progress by protecting what matters

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About the entity AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution

We are present across 17 countries with committed, highly qualified teams

We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary

At AXA Group Operations, we want to be recognized in three fields of action: State-of-the-art Data Technology to drive customer experience State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks High-Performing Global Team for stronger partnerships with AXA entities Job position pitch About the job Job purpose The Dynatrace Tech Lead is responsible for leading the development, maintenance, and optimization of the Dynatrace platform for application and infrastructure monitoring

This role involves collaborating with various teams to ensure that the technical capabilities align with the product vision, customer needs, and market trends

The Tech Lead coordinates the team of monitoring officers to design, develop, and implement projects and improvements, ensuring the platform is secure, scalable, and easily maintainable

He understands stakeholders’

and translates them into technical solutions

He also identifies opportunities to optimize and improve the platform’s performance, monitors usage, and identifies potential areas of risk

The Tech Lead contributes to the technical readiness of the Monitoring team, sharing his knowledge and identifying rooms for collective improvement

Main missions The Dynatrace Tech Lead manages the Dynatrace platform, leading a team of dedicated resources in different countries, and collaborating with counterparts from multiple AXA entities

They ensure that all monitoring

are met and contribute to answering observability needs, fulfilling Quality of Service

in various AXA GO and Opcos business areas (Cloud ecosystem, Identity, Integration solutions, CyberDefense, Corporate functions, Opco business applications) with different project sizes (30 to 100 man-days) within an annual budget around 1M€ (including licenses, professional services, and fixed prices)

Additionally, they contribute to increasing the maturity of GO and Opcos in terms of observability and quality of service measurement, through delivering expertise to transformation programs such as Harmony Pillar 5 (Monitoring automation and event management) or Atlas (move to cloud)

Finally, they define the roadmap of the Dynatrace platform in line with the vision of the product and the priorities of AXA GO

Technical expertise : In-depth technical knowledge of Dynatrace SaaS (Infra & App monitoring, GRAIL, Monaco framework, Automation Workflows) and other relevant technologies related to observability

Ability to design and implement solutions that meet stakeholder needs and are secure, scalable, and easily maintainable

Familiarity with other monitoring and Log analysis tools, data visualization, and performance monitoring

Leadership : Lead a team of monitoring officers to implement projects, improvements, and modifications to the platform

Provide technical guidance and oversight to ensure that projects are completed on time, within scope, and to the required standard

Foster a culture of innovation and continuous improvement within the team

Communication : Collaborate effectively with stakeholders (including business analysts, project managers, and other technical teams) to understand

and translate them into technical solutions

Communicate technical concepts to non-technical stakeholders in a clear and understandable manner

Work collaboratively with other teams and individuals to achieve common objectives and resolve cross-functional issues that arise

Problem-solving : Proactive identification of potential issues and their resolution, including researching and testing solutions

Analyze complex technical problems and provide practical solutions

Troubleshoot and debug issues on the platform and propose solutions for their resolution

Strategic thinking : Provide input in platform strategy and long-term planning and identify areas for optimization and improvement

Conduct analysis to inform evidence-based decision-making and promote continuous improvement of the platform

Able to balance business goals with technical feasibility

Mentoring : Coach and mentor junior team members to ensure they can meet technical objectives and grow professionally

Create and lead training programs on Dynatrace platform and related technologies

Foster a culture of knowledge sharing and documentation

Expected skills & experience We are looking for someone with the following experience and skills: Experience on DYNATRACE Platform : Lead technical activities related to Dynatrace platform delivery

Defining and implementing platform configurations Maintaining up to date documentation (design, architecture & procedures) Regularly reviewing and optimizing the platform performance to ensure optimal usage of resources and cost-effectiveness

Implementing upgrades, patches, and other enhancements

Contributes to the definition and the roadmap of Dynatrace platform

Ensure the application of Security, Risk, and data privacy compliance

Communicate with the software editor

DYNATRACE Monitoring capabilities deployment Assess GO and Opcos’ products’ needs in terms of observability and monitoring

Design and implement the appropriate solutions to onboard new scopes to the Dynatrace platform

Contribute to the end-to-end monitoring view by providing alerts and metrics related to covered scopes

Transformation /Innovation Contribute to the building of the platform’s roadmap in line with Global Product’s vision and with AXA GO strategy and priorities

Perform Continuous Improvement and market/technology watch

Apply IT transformation in line with GO priorities (Agile, Digital)

Participate in different transformation and accelerator initiatives or programs

Technical skills Strong understanding of monitoring tools, techniques, and methodologies

Strong experience in Dynatrace (Infra & App monitoring, GRAIL, Monaco framework, Automation Workflows)

A certification is appreciated

Python scripting, Puppet tool knowledge

Scrum Agile and DevOps methodology Project management skills

Familiarity with cloud computing environments and emerging trends in the industry

Strong general knowledge in IT and Datacenter architecture, from network, infrastructure layer to middleware, web architecture, identity management, and authentication

Soft skills / transversal skills Leadership and Team spirit Strategic Vision (Market watch, Product’s Technical Roadmap, Benchmark) Intrapreneurship Coordinating international teams (Offshore/Nearshore) Collaboration with GO departments, AXA entities, and external partners Communication / Presentation / Negotiation / Influence / Persuasion Continuous improvements and adopting innovations

What we offer We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.