Senior Software Engineer (Node.js)

About AXA As a world-leading insurance company, we act for human progress by protecting what matters

With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community

Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us

Join AXA and you’ll feel like you belong, are included and can thrive

You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives

This is your chance to build the tomorrow you want

Know you can

About the entity AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution

We are present across 17 countries with committed, highly qualified teams

We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary

At AXA Group Operations, we want to be recognized in three fields of action: State-of-the-art Data Technology to drive customer experience State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks High-Performing Global Team for stronger partnerships with AXA entities Job position pitch About the job Job purpose This resource will join a team of IT professionals involved in Generative AI in the AI Products team for AXA entities

Secure GPT is an internal AXA service that provides secure and compliant access to Generative AI solutions for AXA employees

It enables employees to generate, summarize, translate, reformulate, and correct text and codes for daily tasks related to insurance work

The service ensures data sovereignty and protects against intellectual property loss while compliant with all relevant labor regulations

This team is in charge for product lifecycle and solution maintenance

We are seeking a highly skilled Software Engineer with a focus on Node.JS API Platform Management and Features Development to join our team and participate to the operational and development aspects of our Azure GenAI platform, with a specific emphasis on the Secure GPT service

The ideal candidate will be responsible for ensuring the platform's performance, incident management, quality of service, security, and driving the development of new features and enhancements

Main missions Your responsibilities include: Take ownership of service issues and incidents, driving them to resolution, and keeping stakeholders informed throughout the process

Participate in the design, development, and delivery of new features and enhancements for the Secure GPT service

Identify opportunities for improvement in API Operations processes and procedures, particularly in observability automation and customer service delivery, and drive the implementation of these improvements

Serve as a point of escalation for stakeholders seeking assistance with API Operations and ensure a seamless user experience

Troubleshoot and resolve any API-related issues to ensure seamless user experience and high service availability

Ensure compliance with security and regulatory requirements related to the Secure GPT service

Collaborate with the broader Secure GPT international team to deliver exceptional customer service to internal stakeholders

Expected skills & experience We are looking for someone with the following experience and skills: Experience At least 5 years of experience in operational or service management roles, with a specific focus on API Operations and Features Development within the Azure environment

Strong analytical skills, with the ability to quickly and accurately identify issues and root causes

Excellent problem-solving skills and a proactive, solution-oriented approach

Quick learner, with the ability to rapidly become familiar with new technologies and tools

Exceptional communication and relationship management skills, with the ability to effectively communicate technical information to non-technical stakeholders

Strong project management skills, with the ability to manage multiple priorities, stakeholders, and a small team of developers

Ability to drive initiatives forward independently and demonstrate leadership

Preferred Qualification: Experience with ChatGPT or other Generative AI technologies

Experience working in a highly regulated industry

Knowledge of data security and regulatory requirements

Proven experience leading a small team of developers in a fast-paced environment

Technical skills Must Have: JavaScript/TypeScript development (Node.js) for the backend GitHub/DevOps experience Experience in API operations and management Competence in monitoring resources on Azure Experience with Azure API application Knowledge of Infrastructure as Code (IaC) Terraform and/or Bicep for automatic infra deployment Nice to Have: Azure and API certification Familiarity with observability and monitoring tools Soft skills / transversal skills Must Have: Communication: Excellent verbal and written communication skills to effectively collaborate with stakeholders, team members, and customers

Adaptability: The ability to quickly adjust to changes in technology, priorities, and requirements

Collaboration: The ability to work effectively with cross-functional teams and build strong relationships with stakeholders

Problem-Solving: The ability to approach challenges with a proactive and solution-oriented mindset

Nice to Have: Time Management: The ability to manage multiple priorities, meet deadlines, and effectively allocate resources

What we offer We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.