Table Games Service Supervisor Full Time (Caesars LV)

• Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area

• Verifies fill slips, credit slips, and markers pertaining to games in the assigned area

• Settles disputes that arise from guests in the Table Games area, referring to those, either at a pre-determined threshold or a certain degree of difficulty to your manager

• Assure guest development by interacting with guests

• modeling interactive skills with guests and fellow employees

• Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest. Reports any situation to their assigned superior

• Rates all guests. Promotes and creates Total Reward cards for new and existing patrons

• Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements 

• Accurately maintains table game inventories and player win/losses

• Changes cards/dice. Opens, and closes games

• Manages and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance, problem resolution, and service recovery, if necessary

• Counsels, guides, coaches and instructs assigned personnel in the proper performance of their duties

• Champions all Guest Service Programs and Service Standards adopted by the company and always sets an example of these standards when on shift

• Prepares and coordinates the periodical performance review of assigned personnel as determined by management

• Understands and enforces all company policies and procedures

• Inform Casino Manager of potential safety problems

• Maintains key security

• Delivers and completes minimum required standards for all property initiatives, including Spotlights, Service Standards and Game Knowledge requirements

• Attends all mandatory meetings required by the company/department

ADDITIONAL REQUIREMENTS

• Must be able to respond calmly in a demanding environment, multiple tasks to be managed under time constraint 

• Must possess good manual dexterity for quick and accurate handling of chips, cards, and money

• Must have excellent vision (including peripheral) to protect the games

• Must be able to tolerate secondhand smoke, high noise levels, bright lights and dust

• Must be able to bend, reach, kneel, twist and grip items

• Must be able to walk and be on foot for extended periods of time

• Must be able to manage a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner