Customer Support Specialist

 

Lewisburg Printing Company (LPC) enjoys a 125-year legacy of excellence and innovation in the graphic arts and is comprised of three divisions.   LPC Tennessee in Lewisburg, TN creates high quality graphics for the corrugated packaging industry and also manufactures a full line of paperboard folding cartons for a wide variety of industry verticals.  Huston Patterson in Decatur, IL joined the LPC family in 2022 and is a manufacturer of high-graphic printed materials.   LPC Texas Visual is a designer and manufacturer of a wide variety of visual marketing products. LPC is a G7 Master Printer and has 350 Team Members in its three manufacturing locations.

 

The company is currently undergoing a transformation to widen our leading position in the markets we serve.  We are evaluating and making significant investments in state-of-the-art manufacturing assets and the full digitalization of our business processes.    LPC Leadership is passionately focused on building the right culture to support and accelerate our transformation, with safety the top priority.    We are seeking talented, passionate people to join our efforts and build their careers.

 

 

• Guarantee satisfaction and value for our Customer.
• Contributes to a work environment that fosters pride in being part of a winning team and promotes personal growth.
• Maintain personal productivity and quality standards that make possible attractive financial returns so that the company may continue to provide excellent service to our customers and ensure job security and career growth to our staff.

• Communicate effectively with the Management Team, the Sales Team and the Production Team, informing and updating them regularly to guarantee that sales and customer objectives are met.
• Comply with all company safety requirements
• Follow systems and procedures outlined in company manuals.
• Participate as a key team player by supporting operations as needed.
• Follow all Customer Service Processes and Procedures
• Effectively present and discuss the products and services of the company in a way that conveys an image of quality, integrity and superior understanding and delivery of customer needs.
• Manage telephone calls professionally, efficiently and with good communication skills.
• Attend to Client complaints and concerns immediately and facilitate satisfactory resolution.
• Support the efforts of the Account Executives by conducting on-site and community-based presentations, seminars and education that promotes the image of our company as a leader in printing, and graphic services.
• Support Client Sales through service, education, and effective problem solving.
• Engage appropriate team members as needed.
• Other duties as assigned.

• Good math skills.
• Excellent interpersonal skills and ability to work in a team environment.
• Ability to identify and meet customers’ needs and requirements.
• Strong attention to details, possessing a sales aptitude and interested in preventing errors and solving problems.
• Good sense of design and color.
• Must be computer literate and current on new technology.
• Must be hardworking, a self-starter and a problem solver.
• Demonstrated excellence in organization and time management skills. Able to perform multiple tasks efficiently.
• Exceptional phone and customer service skills.
• Positive and upbeat attitude.
• Ability to move freely throughout the building to gather information, materials, and authorizations.

• Standing for prolonged periods of time.
• Appearance at all times must represent the company image.
• Occasional lifting of up to 50 lbs.
• Work area may have fluorescent lighting and air conditioning.
• Moderate noise level.
• Exposure to ink and chemical fumes, and airborne particles such as paper dust and drying powder.
• Fast-paced environment: subject to numerous schedule and priority changes and short notice activity.