Host Greeter - HH Prime

Position Overview:The Host/Greeter is the first point of contact for guests dining at our outlets and plays a key role in creating a warm, welcoming, and seamless arrival experience. This position is responsible for managing reservations, seating guests efficiently, and maintaining the flow of the restaurant while delivering exceptional service in line with Omni standards. Key Responsibilities: Greet guests promptly with a warm and professional demeanor Manage reservations and waitlists using the restaurant system Escort guests to tables and provide accurate wait time estimates Maintain an organized seating chart to optimize restaurant flow Communicate effectively with servers and management regarding guest needs and table status Answer phones and assist with guest inquiries in a courteous manner Maintain cleanliness and organization of the host stand and entrance area Anticipate guest needs and resolve concerns with a service-first mindset Uphold Omni service standards and contribute to a positive team environment Qualifications: Previous customer service or hospitality experience preferred Excellent communication and interpersonal skills Ability to multitask in a fast-paced environment Strong attention to detail and organizational skills Flexible schedule, including evenings, weekends, and holidays Professional appearance and demeanor Why Join Omni Hilton Head? | Perks & Benefits Competitive pay Free associate meals during shifts Discounted room rates at Omni Hotels & Resorts nationwide Friends & family rate discounts Medical, dental, and vision benefits (for eligible associates) Paid time off and holiday pay 401(k) with company match (eligible associates) Opportunities for career growth and internal promotions Work in a beautiful oceanfront resort environment Supportive team culture focused on service excellence