Client Operations Executive

TechPoint Group is one of the largest UK-owned providers of Electronics Manufacturing Services (EMS) and Supply Chain Solutions. We support leading technology organisations across the defence, aerospace, medical, transport, industrial and commercial sectors throughout the UK and Europe. 

As part of our continued growth, we are looking for a highly organised and customer-focused Client Operations Executive to join our Operations team. This role sits at the centre of our business, acting as the operational focal point between customers, procurement, warehouse operations, and commercial teams to ensure customer commitments are delivered on time and in full. 
 
The Client Operations Executive is responsible for managing the day-to-day operational delivery of customer accounts. 
 
You will ensure customer orders are processed accurately, delivery commitments are maintained, and communication remains proactive and professional. Working closely with internal stakeholders, you will identify potential risks, resolve issues quickly, and support continuous improvement initiatives that enhance customer satisfaction and operational performance. 
 
This role requires excellent organisational skills, attention to detail, and the ability to manage multiple priorities within a fast-paced environment. 
 
Responsibilities
Customer Order Management 

• Process and manage customer orders through the ERP system.  
• Monitor order progress from receipt through to delivery.  
• Ensure customer requirements are accurately captured and maintained.  
• Maintain order accuracy and data integrity across all systems.  
• Manage customer backlog and prioritisation activities.  

Customer Communication 

• Act as the operational contact for assigned customers.  
• Provide regular updates regarding order status, delivery commitments, and potential risks.  
• Respond promptly to customer enquiries and requests.  
• Escalate issues where necessary and ensure timely resolution.  
• Support customer review meetings with accurate operational information.  

Delivery Coordination 

• Coordinate deliveries with warehouse, procurement and logistics teams.  
• Ensure customer shipments are delivered in line with agreed commitments.  
• Monitor delivery schedules and proactively identify potential delays.  
• Develop recovery plans where customer delivery performance may be impacted.  

Operational Reporting 

• Produce customer performance reports and KPI dashboards.  
• Monitor operational metrics and highlight trends or concerns.  
• Support internal and customer business reviews.  
• Maintain accurate records and customer documentation.  

Cross Functional Collaboration 

• Work closely with Procurement, Warehouse and Commercial teams to ensure customer requirements are met.  
• Facilitate communication between departments to resolve operational challenges.  
• Support continuous improvement initiatives focused on customer experience and operational efficiency.  

Continuous Improvement 

• Identify opportunities to improve processes and service delivery.  
• Contribute to operational excellence initiatives.  
• Support implementation of new systems, procedures and customer requirements.  

Experience
 
Essential 

• Experience in customer service, operations, account support or order management.  
• Strong administrative and organisational skills.  
• Experience working with ERP systems.  
• Excellent verbal and written communication skills.  
• Strong attention to detail.  
• Ability to prioritise workload and manage multiple tasks.  
• Proficient in Microsoft Office, particularly Excel and Outlook.  

Desirable 

• Experience within Electronics Manufacturing Services (EMS), supply chain or manufacturing environments.  
• Understanding of procurement and logistics processes.  
• Experience producing customer reports and KPI analysis.