Technical Support Analyst

About the Role Our Service Desk team is looking for a Technical Support Analyst I to support Shamrock’s extremely fast growth. The ideal candidate will have a strong technical and customer service background, a passion for automation, the ability to work across other areas, have a high aptitude and possess strong problem-solving skills. We seek highly driven candidates that can match our progressive nature and help us deliver modern business-focused solutions that will keep Shamrock as competitive as possible.  We are an organization that believes in employee growth and strongly support it for driven employees. Responsibilities include but are not limited to:    What You’ll Do Provide world-class system and application support to both internal and external customers    Configure and install new systems as well as upgrade and support existing systems    Automate processes, reporting and response when possible    Perform in-depth troubleshooting of technical issues from initial remediation to full root cause analysis    Prevent repeat issues by addressing the root causes    Take initiative in areas of improving our operations and staying educated on the latest relevant IT technologies and methodologies    Partner with other internal technical teams to resolve more advanced issues as necessary    Create documentation that will help team members resolve issues more quickly    What You’ll Bring BA/BS degree in a technical field or evidence of exceptional ability    1+ years in a technical customer and desktop support role    Advanced troubleshooting knowledge and ability   Fundamental knowledge of Office 365 and Active Directory    Well versed in general IT technologies and best practices    Demonstrated ability and passion for learning new technologies and business processes    Must possess strong people skills and the ability to work as a team member, collaborating and partnering with others to address issues    Ability to communicate clearly in English, verbally and in writing, keeping the right people informed of relevant issues as well as understand and execute oral and written instructions    Strong analytical and problem-solving skills are critical for rapid issue response    Ability to think outside of the box to provide workable solutions    Able to adapt to changes in a dynamic work environment    Must have a propensity for knowledge gathering and sharing    Ability to lift and relocate end-user computing devices weighing up to 40 lbs    Demonstrates an understanding of how different functions/businesses in Shamrock are related and impact one another    Experience with ticketing systems, Jira preferred   Exposure to command lines and/or scripting languages Understanding of basic networking protocols