Product Support Engineer - Americas

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Product Support Engineer - Americas in Canada.

This role sits at the intersection of technical troubleshooting and customer experience within a fast-growing enterprise SaaS environment. You will be responsible for diagnosing and resolving complex technical issues while ensuring customers receive timely, high-quality support across integrations, APIs, and product functionality. Working fully remotely across the Americas, you will collaborate closely with engineering and support teams to investigate system behavior, improve documentation, and surface recurring issues that can inform product improvements. The environment is highly technical and collaborative, requiring strong analytical thinking and clear communication. You will also contribute to enabling internal support teams by sharing technical knowledge and improving processes. This position is ideal for someone who enjoys solving complex problems while directly improving customer success and product quality.

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Product Support Engineer - Americas in Canada.

This role sits at the intersection of technical troubleshooting and customer experience within a fast-growing enterprise SaaS environment. You will be responsible for diagnosing and resolving complex technical issues while ensuring customers receive timely, high-quality support across integrations, APIs, and product functionality. Working fully remotely across the Americas, you will collaborate closely with engineering and support teams to investigate system behavior, improve documentation, and surface recurring issues that can inform product improvements. The environment is highly technical and collaborative, requiring strong analytical thinking and clear communication. You will also contribute to enabling internal support teams by sharing technical knowledge and improving processes. This position is ideal for someone who enjoys solving complex problems while directly improving customer success and product quality.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

 Why Apply Through Jobgether? 

 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

 

 

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