Regional EOC Solution Lead Chillers

A.   Primary Purpose:

• Drive & influence the adoption and successful implementation and use of the Connected Chiller platform within country.
• Create processes and Standard Operating Procedures (SOPs) for both local use and the wider Asia Pacific Connected Chiller Expert community.
• Develop in-country digital capabilities of Field Service Engineer Professionals
• Be a strong champion of change with responsibility to work with the global, regional & country teams to enable a digital service transformation. 
• Align with other country Connected Chiller Experts as well as regional and global teams to support the growth and connection rate of chillers.
• Partner with other in-country Connected Chiller Service Experts to coordinate complete solutions through service product offerings. 
• Drive best practices across the country and in partnership with the regional team to effectively problem solve roadblocks to adoption of connected chillers.
• Build organizational capabilities to deliver condition-based service outcomes through Connected Chiller service contracts by leveraging Connected Chiller platform

B.   Primary Duties:

• Lead and/or work with country Service Leadership as well as in-country Service branch Connected Chiller experts to develop and deploy new and enhanced connected chiller solutions and services.
• Train branch team members and field technicians on Connected Chiller Platform data analysis, report generation and field support.
• Perform Daily Dashboard Reviews and deep dive analytics on remotely connected equipment’s and work with branch Service Experts for alarm/Chiller Performance Index (CPI)  actions.
• Generate reports with observations and recommendations on the performance, condition, operation and maintenance of Connected Chiller equipment and systems.
• Reviews reports generated by others to ensure quality and accuracy.
• Work with branch Service Experts to generate additional pull through opportunities based on Connected Chiller platform dashboard alerts, alarms and low CPI scores.
• Lead and/or work on cross-functional teams to develop and deploy new services to be delivered by the field Team.
• Work directly with end customers to advise on maintenance activities driving additional revenue streams for JCI in the service business.
• Develop case studies based on solutions found or developed using the Connected Chiller platform that improve customer satisfaction and service contract retention
• Participant in regional Connected Chiller Expert calls and forums to share case studies and experience across APAC region

Metrics:

• Country Connected Chiller dashboard % of chillers above 75% Chiller Performance Index (CPI) and average country CPI score
• Orders Secured & Revenue associated with cases/work orders raised via the Connected Chiller platform
• Connected chillers % Attach Rate vs Attrition rate
• Service Contract Value and Value Added Services Growth
• Margin, EBIT Rate for OB-PSA

C.   Education, Technical Skills, knowledge and experience :

• University degree or equivalent combination of education and experience.
• Proven Service technical leading experience in past with more than 5 years
• Highly familiar with service domain and natures, with strong technical knowledge in HVAC, BMS and building systems
• Solution selling mindset and familiar with HVAC/BMS/Service domains, has strong business development and strategy development successful records.
• Knowledge and familiarity with digital service offerings enabling connected building strategies. 
• Experience and successful track record in driving change, preferably with experience in digitally-enabled Service. 
• Proven track record in delivering the strong results with strong accountability and say/do
• Demonstrate leadership ability to operate effectively in matrix structure with strong influencing skills
• Demonstrate strong skills in customer relationship building and management
• Excellent communication and interpersonal skills, both internally and dealing with external customers and stakeholders
• Strong people management, team building, performance management, strategic and operations planning, process management, negotiation, and relationship management skills
• Demonstrated ability to work effectively within and across direct management lines (in a matrix environment)

D.   Capabilities:

• Best Practices
• Case study Creation
• Collaboration
• Communication
• Drive Consensus
• Expertise
• Coaching
• Training facilitation
• Innovation
• Strategy Implementation

E.   Enterprise Leadership Competencies (most critical in bold)

• Build a Performance Culture
  • Building Effective Leaders
  • Empowering the Organization
  • Coaching and Developing Talent
  • Energizing the Organization
  • Customer Focus
  • Inspiring Bottom Up Innovation

• Drive Operational Improvements
  • Digital Leadership
  • Driving Execution and Results
  • Driving Buy-In
  • Leading Change

• Create Growth Platforms
  • Entrepreneurship
  • Financial Savvy
  • Business Savvy
  • Operational Decision Making
  • Global Savvy
  • Establishing Strategic Clarity
  • Cultivating Networks and Partnerships