Senior Manager, Global AppleCare Products AI Strategy & Operations

Apple is seeking an experienced and strategic Senior Manager to lead the Global AppleCare Products AI Strategy & Operations team. This leadership role is responsible for shaping and executing the strategic vision for integrating AI capabilities into AppleCare's insurance and service plan product portfolio, driving operational innovation, and leveraging data-driven insights to optimize product performance, claims outcomes, and customer experience. The ideal candidate brings deep expertise in insurance product management, warranty or service plan operations, and a strong understanding of how AI and automation can transform insurance-related functions including underwriting, claims, fraud detection, and customer support. This role partners closely with senior technical individual contributors who own AI/ML execution, while the Senior Manager provides the insurance domain authority, strategic direction, and cross-functional leadership needed to ensure AI initiatives deliver meaningful business and customer outcomes.