Customer Service Operations Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Service Operations Manager based in the United States.

This role sits at the core of a high-volume, technology-enabled service environment where timely and high-quality customer support is critical to real-world outcomes. You will lead frontline operations teams responsible for delivering seamless roadside assistance experiences at scale, ensuring customers receive fast, empathetic, and effective support. The position combines people leadership, operational performance management, and cross-functional collaboration across product, workforce management, training, and engineering teams. You will play a key role in improving service efficiency, optimizing processes, and driving continuous improvement in a fast-growing, data-driven organization. The environment is dynamic and high-pressure, requiring calm decision-making and strong leadership during peak demand or service disruptions. This is a hands-on leadership role for someone passionate about customer experience and operational excellence.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Service Operations Manager based in the United States.

This role sits at the core of a high-volume, technology-enabled service environment where timely and high-quality customer support is critical to real-world outcomes. You will lead frontline operations teams responsible for delivering seamless roadside assistance experiences at scale, ensuring customers receive fast, empathetic, and effective support. The position combines people leadership, operational performance management, and cross-functional collaboration across product, workforce management, training, and engineering teams. You will play a key role in improving service efficiency, optimizing processes, and driving continuous improvement in a fast-growing, data-driven organization. The environment is dynamic and high-pressure, requiring calm decision-making and strong leadership during peak demand or service disruptions. This is a hands-on leadership role for someone passionate about customer experience and operational excellence.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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