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Assistant Front Office Manager
Colombo, Western Province, Sri LankaPosted 4 months ago
Full-timehybridMid-Senior Level
Job Description
- Oversee daily operations of the Front Office Department, including reception, concierge, and guest services
- Assist in managing sub-departments within Front Office to maintain high standards of customer service
- Coach and mentor staff to achieve and exceed service standards
- Analyze billing instructions and ensure accuracy of agent invoices
- Monitor and manage department expenses in accordance with occupancy and budgets
- Implement and encourage innovative ideas for improving guest experience and operational efficiency
- Ensure effective communication between Front Office staff and other departments
- Handle guest complaints and staff-related issues promptly and effectively
- Assist in the preparation and management of annual budgets for related areas
- Conduct regular assessments to maintain health and safety standards within the department
- Identify training needs and coordinate staff development programs
- Assist in recruitment and performance management of Front Office staff
- Act as a Duty Manager when required
- Ensure accurate and timely submission of all reports and relevant administrative work
- Collaborate with IT managers to maintain efficient operation of Property Management Systems and related interfaces
- A degree or diploma in Hospitality Management or related.
- Minimum 3 years of experience in Front Office management in 5 star city hotel
- Proficiency in English (verbal, written, and reading)
- Expert knowledge of Opera Property Management System
- Advanced proficiency in Microsoft Office Suite
- Experience with inventory control systems and budgeting
- Exceptional customer service and interpersonal skills
- Strong problem-solving and decision-making abilities
- Excellent communication skills at all levels of the organization
- Proven supervisory and team leadership experience
- Thorough understanding of hotel operations and guest services
- Flexibility to work varying shifts, including weekends and holidays
- Strong attention to detail and organizational skills
- Ability to multitask and work efficiently under pressure
- Commitment to driving innovation and continuous improvement in guest services