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Job Description
About Us At the heart of the world’s greatest golfing destination, the Old Course Hotel is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times. Part of Kohler Company, the Old Course Hotel is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories. Why Join Our Team? With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf and we are the home of great guest service. People are our passion and we believe each associate plays a vital role in providing memorable memories to our guests. We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught! Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team. We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month. Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty, 24/7 access to our employee assistance programme and FREE fitness access. Our benefits don’t end there, in your spare time, we also superb discounts in our restaurants, shops, spa and room rates. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself. A career at Old Course Hotel, what’s not to love? *All benefits subject to availability About the Role Our award-winning Food and Beverage team are at the hub of our business, we have an exciting opportunity for Servers to join our Road Hole Bar overlooking the Old Course.The Road Hole Bar has whisky enthusiasts flock from around the world to sample some of the three hundred whiskies we stock from all over Scotland. The bar also has an excellent selection of cocktails, champagnes and wines for our guests to enjoy. You will be primarily ensuring the smooth running of the service in the Road Hole Bar whilst providing guests with exceptional service, resulting in an experience that our guests expect. Your responsibilities will include: Greet guests warmly upon arrival, offering drinks and menus in a timely manner. Take and deliver accurate orders while ensuring prompt and professional service. Set up, stock, and maintain the bar area before, during, and after service. Ensure cleanliness, organisation, and readiness of all service areas. Support colleagues and the Bar Management team in smooth daily operations. Anticipate guest needs and personalise service to create memorable experiences. Engage with guests professionally, demonstrating a deep knowledge of beverage offerings. Handle guest inquiries, feedback, or concerns with grace and efficiency. Process billing accurately and efficiently using the hotel’s POS system. Handle all payments responsibly, ensuring correct cash handling and reconciliation.