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Job Description
- Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and sales teams, agencies & partners.
- Lead the technical investigation, triage, and resolution of complex escalations related to identity management, authentication pipeline failures, and unauthorized access vectors within the Ads ecosystems.
- Act as the technical engineer on passwordless authentication rollouts, directly supporting the mandate, troubleshooting, and implementation of Passkey technology (WebAuthn/FIDO2) for enterprise customers.
- Partner directly with Product Engineering and Trust & Safety teams to identify systemic vulnerabilities in the authentication stack, executing precise bug routing and advocating for infrastructure-level fixes.
- Improve product feature offerings by providing partner feedback to internal cross-functional teams, including product management, engineering and business solutions teams.