Sales and Service Operation Specialist (Medical Business)

Sales

• Maintain accuracy for daily stock report
• Keeping a track of customer information and sales records.
• Make shipping instruction and confirming correct order configuration.
• Processing and monitoring orders process to supply chain/logistics.
• Collaborating with supply chain/logistics department to ensure well-timed deliveries.
• Assist customer quotation process through distributor by ensuring data accuracy i.e. product specification and term & condition align with sales team request.
• Supporting logistic, travel and venue arrangement and reporting for sales and marketing exhibition/event.
• Work with management to manage, maintain price list and distribute price list to sales and distributor team

Service

• Managing end-to-end service ticketing process including scheduling service, creating ticket, dispatching job for engineer, creating service quotation, responding service order, and confirming closing service ticket.
• Monitoring distribution process for specific service tools.
• Maintain accuracy of service spare part and service consumable stock
• Processing repair delivery for trouble device/instrument to manufacture
• Support service campaign related to service contract marketing
• Work with management to manage, maintain price list and distribute price list to service and distributor team

General (Cross Functional)

• Compiling, developing, and providing monthly sales and service report for management review and incentive calculation.
• Administratively support management for yearly budgeting in the scope of sales and service funnel.
• Presenting sales and service figures based on provided report to service team/management.
• Train new salesperson and service engineer related for administrative process, workflow and system used i.e. SalesForce, CRM, mobileX, etc.
• Purchasing non marketing material related sales activity and tools for service needs including finding vendor, send quotation, request for payment.
• Support correspondence and document requirement between internal parties and when communicate with external parties related sales and service.
• Support and coordinate sales and service teams, including providing ad hoc reports and operational reviews.
• Work on multiple projects simultaneously while addressing day-to-day questions or concerns.
• Create and maintain documentation on processes, policies, product configuration and help-related administrative materials.
• Make alignment with Finance and Logistic related to sales and service workflow. I.e deferment, provision, and revenue allocation.
• Scheduling demo unit as per sales inquiries and coordinating logistic needs with relevant function.
• Collaborate and coordination with distributor relate to administrative and report.
• Maintain good communication, coordination, and punctuality with stakeholder.
• Maintain cross functional administrative knowledge.
• Acting as alternate when other sales admin in absence.
• Provide monthly admin activity report to manager.

Education / Professional Certification

• Degree in business administration, marketing, finance or any related field

Experience

• At least 5 years’ experience in a marketing/sales support or administrative environment (preferably in medical device/pharmaceuticals/life science industry)
• Proficient in Microsoft Office tools (specifically Excel)
• Strong understanding of Sales Achievement Metrics and related KPIs.
• Strong knowledge of spreadsheet, CRM, SalesForce and SAP system

Knowledge / Skills / Other characteristics

• Good verbal and written english communication skills.
• Exceptional administration and multi-tasking skills.
• Ability to meet deadlines with attention to detail and perfect accuracy
• Excellent organizing and planning skills, e.g in marketing activities
• Excellent communication and interpersonal skills
• Pleasant personality, proactive mindset
• Self-driven, results & customer orientated
• Able to work independently and as well as an active team player

Working conditions & Other Attributes.

• Monday to Friday, 8 am – 5 pm (Hybrid & flexible working applied)
• Low traveling requirement
• Professional work attire

Your ZEISS Recruiting Team:

Astrid Annissa Sastaviyana, Yosseano Kuncahyo