Customer Experience Associate (Softlines)

As a Customer Experience Expert in Apparel & Accessories, your eye for trend will help our customers 
discover new looks and bring their definition of style to life with confidence. Your love for fashion and 
excitement to share your apparel and accessory expertise and tips will help our customers find the 
perfect outfit for every-day and special occasions, while also helping them find the perfect accessory to 
complete their look. Our customers will find it easy and fun to shop apparel and accessories thanks to 
your expertise and trend-savvy advice.
So what can you expect as a Customer Experience Associate – Apparel & Accessories at the Exchange?
 Greet every customer with eye contact and smile in your authentic way
 Acknowledge every waiting customer as soon as they arrive to the apparel/accessory area to let 
them know you’ll be right with them
 Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate 
pieces that meet the specific need of the customer
 Ensure customers have an extraordinary experience while shopping
 Complete transactions accurately and efficiently while engaging customers in appropriate 
conversation
We know that you can work anywhere. However, working at the Exchange is the start of something 
great! While you make it easy for our customers, we focus on you and your development! Our 
people make us who we are. We want to see you grow, so we put growing together at the forefront 
of everything we do. It is our duty to provide you with the tools and resources that you need to 
succeed. Joining the Exchange means joining a team that is devoted to you!