Supervisor, HVAC Operations - Facilities Management

The Service Desk Analyst provides first level information technology (IT) support and services to members of the Texas Woman’s University community to help ensure students, faculty, and staff can successfully accomplish their academic and administrative goals.  The position will provide assistance and support for a wide range of hardware and software requests and are responsible for escalating the service requests to second and third level support teams as appropriate. The Service Desk Analyst may also participate in other projects as assigned by their supervisor. As a member of the IT Solutions team, the Service Desk Analyst is expected to uphold the division’s mission to “empower an agile, digital university and elevate technology as a strategic institutional asset” and contribute positively to a collaborative, human-centered, innovative, accountable, transparent, and inclusive culture within ITS.