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Job Description
Purpose
- To drive / answer to internal and external stakeholders queries related to P2P process.
- To be responsible for meeting and exceeding Service Level Agreements and customer expectations.
Responsibilities
- Support the implementation of the Help & Support Centre strategy for P2P.
- Prepare and keep process documentation and knowledge base up to date.
- Provide support to the employees and suppliers using official communication channels (mainly but not only through a ticket management system).
- Drive effectively and timely all incoming requests, acting as a first point of contact, according to the predefined SLAs.
- Ensure quality of response, by seeking information and delivering effective answers to employees and suppliers or following up with the relevant SMEs when necessary.
- Contribute to the optimization, standardization & efficiency of processes and systems.
Education
- Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
- Fluency in English is essential for communicating effectively with internal stakeholders and external parties
Experience
- Candidates should have 1-3 years of experience in accounts payable or customer service, preferably within a corporate environment or accounting firm.
- Effective written and verbal communication skills
Functional Competencies
Compliance
Stakeholder mapping
P2P support process and vendor management
Data collection and entry