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Job Description
- Translate business objectives and requirements from systems program managers into a product idea, strategy, and roadmap for Support on Gemini, aligning with broader company objectives and customer needs.
- Drive the conceptualization, development, and launch of innovative Agentic AI systems for customer support, transforming our support from fragmented and human-driven to unified, autonomous, and AI-driven.
- Own the product requirements for Cloud Support built technical solutions, and collaborate with GCBP, Technology Vendors, and GCP Product and Engineering to bring new support experiences and features to market.
- Act as a subject matter expert on technical knowledge for the support organization, providing technical guidance and training, while identifying and advocating for new capabilities and improvements based on support needs and data analysis.
- Engage with executive leadership and key stakeholders to communicate product strategy, progress, and results.