Music Streaming Platform Customer Specialist with Turkish and English (Remote in Bulgaria)

What You'll Do (Non-Voice Support Only):

Provide email and chat support (no phone calls!) to Spotify users
Answer common "how-to" and FAQ-type questions
Assist with account management and payment-related issues
Guide users through troubleshooting steps with patience and clarity

 

Excellent Turkish (C1) and English (C1)
Valid EU work permit
Prior customer service experience is a plus
Strong written communication and problem-solving skills
A team player with a positive, can-do attitude
Comfortable explaining complex topics in a clear, simple manner

What You’ll Get:

Permanent contract with long-term job security
Fully remote training and work from anywhere in Bulgaria
Additional health and life insurance
21 days of paid annual leave
Food vouchers and Multisport card (partially covered)
Performance bonuses
World-class training and career growth opportunities
Digital HR services and 24/7 psychological support

Why Join Us?

Fully digital onboarding and contract signing
Recognition and referral programs
Engaging employee events and wellness initiatives
Learning platforms and certification support
Exposure to global business and an inclusive, multicultural environment

Ready to start your journey with Spotify and Sutherland?
Apply now and let’s make customer support more human – one message at a time.

 

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