Job Description
Job Requisition ID #
Position Overview
We are building a flexible, high-leverage team responsible for detecting customer issues earlier and enabling the organization to act before they escalate. This team operates as a horizontal intelligence layer within the Predictive Support pillar, partnering
closely with Diagnostics, Customer Reliability, and Technical Account Management (TAM) to improve how the organization anticipates and responds to customer needs.
Responisbilites
Identify patterns across support data, telemetry, knowledge base usage, and TAM signals — surfacing issues before they become visible through any single source
Use AI to accelerate analysis, automate detection, and build lightweight systems and prototypes
Translate cross-system data into clear, actionable intelligence that defines what is happening, why it matters, and what should be done
Create repeatable systems for detection, classification, and monitoring — replacing recurring manual analysis
Develop intelligence that enables Customer Reliability teams to act on emerging issues, TAM to guide customers proactively, and Diagnostics to investigate root causes faster
Help design and evolve systems (e.g., CIRCL, Support MCP) that connect customer signals with product and support workflows at scale
Outcome-driven — every initiative is tied to clear, measurable outcomes with accountability to partner teams
Capability-first — we build reusable systems, not stakeholder-specific one-offs
Shared success — we work as a team to ensure outcomes are connected and delivered across the system
Connected work — we ensure our work integrates with and amplifies other efforts across the system, not just local outputs
Minimum Qalifications
Strong analytical thinker who can move from data → insight → action with minimal guidance
Active interest in using AI to extend capabilities beyond traditional role boundaries
Comfortable working across data, systems, and ambiguous problem spaces
Demonstrated ability to build, prototype, or create solutions — not just analyze and report
Experience building analytical tools, pipelines, or automations
High ownership mindset — identifies important problems and drives them to measurable outcomes
Learns quickly, adapts, and operates effectively in a collaborative, fast-moving environment without rigid structure
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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