Support Engineer - Level 2

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Support Engineer – Level 2 in Canada.

This role sits at the intersection of technical support, software engineering, and healthcare data systems, supporting a mission-driven platform that enables secure and efficient health data exchange across global markets. You will be responsible for troubleshooting and resolving complex technical issues across core system components, ensuring reliability, interoperability, and performance of a FHIR-based healthcare data platform. Working closely with Tier 1 support, engineering, and client solutions teams, you will help diagnose production incidents and implement durable fixes that improve system stability. The environment is highly collaborative and fast-paced, requiring strong analytical thinking and a proactive approach to problem-solving. You will also contribute to system improvements, documentation, and mentoring activities that strengthen support capabilities across teams. This position includes participation in a 24/7 on-call rotation for Tier 2 incident support. It is ideal for a technically strong engineer who enjoys solving real-world problems that directly impact healthcare outcomes.

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Support Engineer – Level 2 in Canada.

This role sits at the intersection of technical support, software engineering, and healthcare data systems, supporting a mission-driven platform that enables secure and efficient health data exchange across global markets. You will be responsible for troubleshooting and resolving complex technical issues across core system components, ensuring reliability, interoperability, and performance of a FHIR-based healthcare data platform. Working closely with Tier 1 support, engineering, and client solutions teams, you will help diagnose production incidents and implement durable fixes that improve system stability. The environment is highly collaborative and fast-paced, requiring strong analytical thinking and a proactive approach to problem-solving. You will also contribute to system improvements, documentation, and mentoring activities that strengthen support capabilities across teams. This position includes participation in a 24/7 on-call rotation for Tier 2 incident support. It is ideal for a technically strong engineer who enjoys solving real-world problems that directly impact healthcare outcomes.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

 Why Apply Through Jobgether? 

 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

 

 

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