IS Services & Support Engineer

If you picture yourself doing great things that make a difference in the lives of others, Turner is the place to be. Turner Construction is an industry leading commercial construction general contractor with a 120-year history spanning iconic projects around the globe, including 10 of the world's 100 tallest buildings. Turner is committed to sustaining a diverse, equitable, and inclusive environment where everyone feels connected, sees themselves represented at all levels of the company, and feels supported to reach their ultimate potential. Turner builds some of the most ambitious projects in the world. The technical expertise of our people makes us a recognized leader in many markets. Our projects are well known. Our people set us apart. We inspire greatness. Can you picture yourself at Turner? If so, apply and let’s do great things together! Position Description: Assist with and provide support and services of Information System (IS) technologies and end-user related issues at locally, regionally, and/or enterprise level. Liaise with IS team, at local office and project site locations to assist with planning, coordination, and deploying IS technology implementations. Essential Duties Key Responsibilities: Assist with troubleshooting, supporting, and resolving end-user issues related to Information Services (IS) voice, data, applications, hardware, software, workstation configuration, network and technology systems. Document issues in ticketing system and provide timely status updates and final resolutions to end-users. Understand, follow, and apply IS policies, procedures, security and standards relating to infrastructure systems, components, applications and services. Escalate Turner IS security compliance and standards matters to supervisor and educate end-users on IS policies, procedures, Turner tools, and best practices. Adopt IS lean tools to plan, schedule, and perform work activities and to communicate status with supervisor and team. Maintain updated documentation of assigned requests within ticket management system. Support development of knowledge-based articles based on ticket resolutions as applicable. With authorization, procure hardware, software, and cellular services from equipment vendors and provision and configure as assigned. Track allocation of equipment. Support and inform end-user’s technology requests and identify appropriate options based on hardware, software, or system functional specifications relevant to IS standards and operational tools. Support development, tracking, and maintenance of timely documentation of local technology infrastructure including inventories of hardware and applications of desktop computers. Support recovery from disaster or failure of equipment identified during daily system backups of local server and other mission critical business unit infrastructure. As directed, assist with and complete data migrations, archive data, and manage data user permissions. As directed, assist with implementing projects following Turner IS methodology for change management including scope, schedule and budget. Apply basic continuous improvement concepts and practices to work efficiently, enhance programs, coordinate, and reduce waste. As requested, provide information for briefings at IS management meetings. Other activities, duties, and responsibilities as assigned. #LI-TG1