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Job Description
Omni Viking Lakes Hotel is seeking a Bell Person/ Valet. This role will be staged at the entrance of the resort where they will greet guests, creating a memorable first impression. In addition when needed, transport hotel guests to designated destinations around the property and surrounding areas of the hotel. This position is AM & mid day shifts.
Omni Hotels has been named one of the "Best-Led Companies of 2024" by Glassdoor
If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni!
Salary for this position starts at (based on experience): $16.00/hour. Full Time Associates at Omni Viking Lakes are entitled to elect the following benefits: Medical, Dental, Vision and other healthcare benefits, Paid Maternity Leave, 401k and Paid Time Off Accrual. Omni Viking Lakes reserves the right to pay more or less than listed compensation scale based on factors not related to sex or race.
Additional associate benefits offered include discounts at the spa and restaurants, discounted rates at other Omni properties, corporate discounts, continued education opportunities and more.
Essential Job Functions:
· Drive shuttle bus to and from designated destinations in a timely manner
· Apply knowledge of commercial driving and skills in maneuvering vehicle at varying speed in difficult situations, such as inclement weather and heavy traffic
· Greet guests and provide on boarding assistance
· Ensure cleanliness of the vehicle; including interior and exterior
· Inspect vehicle daily and report any damage or safety concerns immediately to management
· Maintain accurate log of vehicle maintenance
· Report any safety concern immediately to management
· Maintain accurate log of services rendered
· Create memorable experience during transportation service
· Maintain 4-Star/4-Diamond standards of guest service.
· Accept other special duties as requested by management.
· Assist in keeping front entrance clean and tidy
· Understand all emergency procedures
· Understand all amenities and services offered at the Hotel and local area
· Understand all Moments of Service scenarios
Qualifications:
· Customer Service Oriented
· Must be 21 years or older
· Must pass pre-employment drug screen
· Outgoing, friendly personality
· Valid Class C North Carolina License required
· Flexible schedule; including days, nights, weekends, and holidays
· Ability to lift 50 lbs.
· Ability to sit or stand for long periods of time
· Ability to bend in order to lift heavy items
Physical Requirements:
o Stand or walk for an extended period or for an entire work shift.
o Requires repetitive motion.
o Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
Working Environment:
o Interior of hotel
o Outdoors in drive and parking area.
o Occasional travel around property with exposure to outside weather conditions.
o Exposure to hazardous chemicals
Tools & Equipment:
o Radio, computer, printer, copier, telephone