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Job Description
Collections Specialist with French
Department: Finance And Administration
Employment Type: Full Time
Location: Wroclaw
Description
The Collections Specialist manages an assigned portfolio to maximize cash collections, ensure invoices are followed up within agreed terms, and maintain accurate account records in the company database. They resolve routine queries, escalate complex disputes to the appropriate teams, and build positive, long-term relationships with clients and internal stakeholders.
A Typical Day in the Life Includes:
- Manage an assigned accounts receivable portfolio to maximize cash collections and achieve portfolio targets.
- Take full ownership of assigned accounts, including payment allocation, reconciliations, and account maintenance.
- Conduct outbound collection calls and follow-up emails (approximately 40 outbound contacts per day).
- Ensure timely and accurate system updates related to collection activities, payments, and account notes.
- Resolve routine customer queries and escalate complex disputes to the appropriate teams with complete documentation.
- Issue system-generated reminder letters and monthly statements, ensuring correct and timely dispatch.
- Support team members and assist management when required.
Basic Qualifications:
- Fluent verbal and written communication skills in English and French.
- Target-driven mindset with strong task prioritization skills.
- Professional and confident communication style with strong interpersonal skills.
- High attention to detail and accuracy in record-keeping and follow-up.
- Ability to manage a high-volume workload and meet deadlines.
- Firm yet patient approach with good objection-handling skills.
- Sound judgment, including knowing when to escalate issues.
- No prior collections or finance experience is required — full onboarding and ongoing team support will be provided.
Preferred Qualifications:
- Previous experience in collections, credit control, or accounts receivable.
- Experience working in a large or international organization.
- Strong Microsoft Excel skills (PivotTables, VLOOKUP, INDEX/MATCH, PowerPivot).
- Knowledge of additional languages (Italian, Spanish, Portuguese) is an advantage.