Senior Manager, Operations – Narita Airport
Job Description
At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce.
What can you expect as a FedEx team member?
Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.
Equal Opportunities
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.
Key Responsibilities
Operational Leadership
• Direct daily airport operations including ramp, gateway, customs clearance, and linehaul activities.
Customer & Service Excellence
• Champion FedEx’s commitment to world-class service by ensuring operational reliability and consistently exceeding customer expectations.
Team Leadership & Development
• Recruit, mentor, and inspire managers and staff.
• Promote succession planning and ensure high team performance.
Workplace Safety & Team Engagement
• Foster a safe, supportive, and high-performance workplace culture.
• Ensure safety standards are embedded in daily operations.
Compliance & Risk Management
• Ensure adherence to aviation, customs, and FedEx standards.
• Support internal and external audits.
Strategic Planning
• Develop and execute operational strategies aligned with FedEx’s global priorities and growth objectives.
Continuous Improvement
• Monitor KPIs, resolve escalated issues, and drive ongoing improvement using Quality Driven Management (QDM) principles.
Budget & Resource Management
• Prepare and manage departmental budgets.
• Optimize costs and resource allocation.
Stakeholder Engagement
• Build strong relationships with vendors, government agencies, and internal stakeholders.
Project Management
• Lead department-wide initiatives and support local/regional projects, delivering results on time and within budget.
Job Posting End Date:
2026-12-31