Job Description
Job Title
Client Services SpecialistJob Description
At Rabobank, we’re proud to be the world’s leading specialist in food and agribusiness banking. Our success lies in our people, who are committed to adding long-term value for clients.
We’re growing a better New Zealand, together. Want to join us?
As a Client Services Consultant at Rabobank you’ll provide exceptional support to our clients, both our Online Savings customers and our Agribusiness clients across Australia and New Zealand.
About the role | Mō te tūranga
Join Rabobank as a Client Services Specialist and be the first point of contact for our AU & NZ clients. In this Monday to Friday role, you’ll deliver exceptional customer service across calls and digital channels, resolving queries and supporting our range of products and services.
You’ll be part of a fun, supportive team environment where no two days are the same, perfect for someone who enjoys helping people.
This is also a great foot-in-the-door opportunity to build your banking career, develop your skills, and grow within a global organisation that values collaboration and continuous improvement.
What you’ll be doing (aka where you’ll shine!):
- Deliver exceptional customer service across phone, email, and digital channels
- Resolve customer queries efficiently, aiming for first contact resolution
- Investigate and resolve issues, including complaints and potential fraud cases
- Support clients with products, services, and banking processes
- Handle transactions, account requests, and general servicing tasks accurately
- Maintain high-quality documentation and clear written communication
- Work collaboratively with team members to meet service levels and KPIs
- Follow bank policies, procedures, and risk/compliance requirements
We keep our customers at the heart of everything we do, and we’re looking for people who share this passion for great customer experiences!
Working Hours
Enjoy a balanced work-life with our rotating roster between 8am and 8pm, Monday to Friday. With a 37.5-hour regular week, you’ll also have your weekends free to relax and recharge!
Candidates will be required to work onsite for the first six months to participate in our comprehensive training program.
About you | Ō pūkenga
It’s not essential to have worked in a call centre before, or have banking / finance experience, we have excellent training which can support you with that. We want individuals who are passionate about great service, naturally customer-focused, and bring a positive attitude to everything they do!
We’re especially keen to find individuals who see this as a foot in the door, an opportunity to build a long-term career with the bank and grow with us.
To thrive in this role, you’ll demonstrate:
Excellent communication skills, both verbally and in writing.
A professional, positive attitude and a strong customer focus.
Ability to take ownership of customer requests and achieve first call resolution.
Be solutions focussed and have excellent problem-solving skills.
Have high attention to detail and work with accuracy.
Be a team player who is dedicated and uses initiative.
What can we offer you?
Subsidised health insurance
Contribution to a corporate wardrobe
Great career development
Excellent office environment and team events
Ability to work from home after demonstrating key success metrics
Applications will close Sunday 21 June 2026 and will be assessed on a rolling basis, so apply today!
Our Values | ō mātou uara
Rabobank New Zealand fully embraces inclusion equity and belonging and delivers positive experiences for our people and clients. Our great working conditions, broad learning and development programmes and the opportunity to work together for the greater good are reasons why our employees love working here.
We are committed to our values; we are client focussed, action oriented, purposeful, and courageous in our work. We are professional and considerate and bring out the best in each other and are committed to keep learning. We have an open culture, where you can be yourself and valued for who you are. All qualified applicants will receive consideration for employment without regard to ethnicity, sex/sex characteristics, gender (Inclusive of all genders), gender expression, sexual orientation, religion, disability, age, or other diversity characteristics not mentioned. We are proud to be an equal opportunity employer.