IT Infrastructure Analyst – Vulnerability Remediation & Delivery

This position is part of a team responsible for effective and efficient operations of Nordson’s IT infrastructure.   This position is responsible for driving execution, coordination, documentation, and visibility for Nordson’s Vulnerability Management remediation efforts with a primary focus on ServiceNow Software Asset Management (SAM) and IT Asset Management (ITAM), while aggressively reducing manual effort through automation. The role ensures that vulnerable, non‑standard, and legacy software is identified, governed, and remediated through upgrades, patching, removal, or risk acceptance in alignment with cybersecurity priorities.

This is a delivery‑focused yet automation‑driven role requiring deep ServiceNow expertise (SAM, asset data, workflows) combined with strong technical skills to enable low‑touch, scalable compliance. The role is expected to design and implement automation using PowerShell, Python, and SQL, and to have a solid working understanding of Microsoft M365, Intune, Active Directory, and SCCM to integrate ServiceNow‑driven processes with endpoint, identity, and platform remediation activities.

Essential Job Duties and Responsibilities

• Serve as the ServiceNow subject matter expert for Software Asset Management (SAM) and IT Asset Management (ITAM) in support of vulnerability remediation.
• Own and govern authoritative software and asset data within ServiceNow to support vulnerability tracking, remediation prioritization, and reporting.
• Lead and coordinate remediation activities for vulnerable, non‑standard, and legacy applications identified through ServiceNow, Cybersecurity tooling, and operational reviews.
• Drive execution of application upgrades, patching, decommissioning, and standardization initiatives.
• Configure, enhance, and govern ServiceNow workflows, catalog items, and remediation processes related to software and application lifecycle management.
• Coordinate remediation efforts across Cybersecurity, Infrastructure, COTS (Commercial Off The Shelf), business application owners, and vendors.
• Implement and document secure application integrations (e.g., SSO, LDAP) in partnership with technical teams.
• Create and maintain operational documentation including SOPs, KBs, process flows, and project templates.
• Establish key performance indicators (KPIs) to achieve quality of service for operations.
• Develop dashboards and reporting (e.g., ServiceNow reporting, Power BI) to provide visibility into remediation status, risk, and progress.
• Track remediation metrics, risks, and dependencies and escalate blockers as needed.
• Support continuous improvement of remediation workflows, ServiceNow data quality, and governance processes.

Education and Experience Requirements

• Bachelor’s degree in Information Systems, Information Technology, Business, or a related field.
• In lieu of degree, consideration for equivalent 5+ years of direct experience in IT.
• 3+ years of experience in IT operations, software asset management, or infrastructure delivery roles.
• Strong hands on experience with ServiceNow, including Software Asset Management (SAM) and IT Asset Management (ITAM).
• Experience supporting application lifecycle management, patching, remediation, and asset governance.
• Experience with data analysis and reporting tools such as ServiceNow reporting and/or Power BI.
• Light scripting or automation experience preferred.
• Experience with scripting languages (PowerShell, Python...etc.) and automation DevOps.
• Experience with project management, scaled enterprise patch deployment and application implementation, application authentication integrations, SCCM & Intune.
• Strong foundational knowledge of systems engineering/administration including Operating Systems, Active Directory, Virtual Environments, Security, Application installation/deployment, Systems/architecture design.
• Skills in change management, documentation, and project/time management.

Skills and Abilities

• Deep functional understanding of ServiceNow SAM, asset data models, workflows, and reporting.
• A strong sense of ownership, accountability, and follow-through.
• Strong execution, coordination, and organizational skills.
• Ability to manage multiple remediation initiatives concurrently.
• Clear written and verbal communication skills with technical and non‑technical stakeholders.
• Strong attention to detail, data accuracy, and documentation discipline.
• Customer‑focused mindset with an emphasis on outcomes and risk reduction.
• Adaptability and ability to operate effectively in a changing environment
• Strong and proven analytical, problem-solving, and decision-making skills.
• Proactive self-starter with professional maturity and confidence
• Must have a strong passion to learn/absorb new functionalities and keep up with technology.

Working Conditions and Physical Demands

• The requirements listed above are representative of the knowledge, skill, and/or ability required.
• Employee must be able to have work-hour flexibility to support cutovers and special projects on weeknights and weekends as needed.
• Employee may occasionally be required to travel to other office and/or manufacturing locations.
• Employee will frequently be required to actively listen and exchange information.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.