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Emergency CSR - Job Dispatcher
Muncie, IN, 47302, USPosted Yesterday
Part-timeonsite
Job Description
Benefits:
- Company parties
- Dental insurance
- Health insurance
About the Role:
Join RooterMan of Indiana as an Emergency Job Dispatcher, where you'll play a crucial role in connecting our customers with essential plumbing services. This position is for taking emergency calls from 4:30pm - 11pm Monday through Friday and from 7am - 10pm on Saturday and Sunday.
Responsibilities:
- Answer incoming calls and assess customer needs for emergency plumbing services.
- Schedule appointments and dispatch technicians efficiently to job sites.
- Maintain accurate records of customer interactions and service requests.
- Provide exceptional customer service and support throughout the service process.
- Coordinate with field technicians to ensure timely and effective service delivery.
- Utilize dispatch software to optimize routing and scheduling.
- Handle customer inquiries and resolve issues with professionalism and care.
- Assist in maintaining a clean and organized dispatch area.
Requirements:
- High school diploma or equivalent; some college experience preferred.
- Previous experience in customer service or dispatching is a plus.
- Strong communication skills, both verbal and written.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Proficient in using computer systems and Service Titan dispatching software.
- Excellent problem-solving skills and a customer-focused attitude.
- Availability to work evenings, weekends, and holidays,
- Reliable and punctual with a strong work ethic.
About Us:
RooterMan of Indiana has been serving the community for over 20 years, providing top-notch plumbing services that customers trust. Our commitment to quality and customer satisfaction makes us a leader in the industry, and our supportive team culture ensures that employees love coming to work every day.
Flexible work from home options available.