Job Description
At Ayvens, progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
The Customer Success function provides support to all customer facing teams by providing the framework, assessment method and insight to ensure that we deliver high quality customer interactions ensuring we continually strive for improvement.
We are current seeking a Quality Specialist (ISO9001) to join the team, reporting to the Head of Customer Success, this is an exciting opportunity that could be either full or part time.
Purpose
Ensure the organisation maintains a robust and compliant ISO 9001 Quality Management System (QMS).
Enable audit readiness and successful external certification outcomes through effective audit coordination and governance.
Drive continuous improvement across processes, and operational performance.
Key Accountabilities
Quality Management System (QMS)
Maintain and enhance the ISO 9001 compliant QMS across the organisation.
Ensure all documentation, policies and procedures are accurate, controlled and up to date.
Align operational processes with ISO standards and business objectives.
Support standardisation of processes to improve consistency and control effectiveness.
Audit Management & Coordination
Lead planning and coordination of internal and external ISO 9001 audits.
Act as primary liaison with certification bodies and auditors.
Prepare audit documentation, schedules and evidence packs.
Facilitate audit meetings, walkthroughs and stakeholder engagement.
Track and manage audit findings, non-conformities and corrective actions through to closure.
Compliance & Governance
Monitor adherence to ISO 9001 standards and internal quality frameworks.
Conduct gap analyses and identify risks or process weaknesses.
Support governance activities including management reviews and reporting.
Produce quality, audit and compliance reporting for senior stakeholders.
Continuous Improvement
Drive improvement initiatives using root cause analysis and data insights.
Lead or support improvement forums and cross-functional initiatives.
Promote efficiency, service quality and operational excellence.
Embed a culture of continuous improvement and accountability.
Stakeholder Management & Training
Build strong relationships across operational, compliance and leadership teams.
Provide expert guidance on ISO standards and quality practices.
Deliver training and awareness sessions on quality processes and audit readiness.
Influence stakeholders to embed quality and customer-centric thinking.
Reporting & Performance
Monitor KPIs, SLAs and quality metrics.
Produce management information to track performance and improvement outcomes.
Ensure actions are prioritised, delivered and aligned to business goals.
Skills, Experience & Background
Technical Capabilities
Strong knowledge of ISO 9001 standards and audit methodologies
Experience managing or supporting a Quality Management System
Experience coordinating and supporting internal/external audits
Understanding of governance, risk and compliance frameworks
Root cause analysis and continuous improvement techniques
Desired Previous Experience
Experience in a quality, audit, or operational excellence role
Experience working with certification bodies and external auditors
Background in customer-focused or regulated industries (e.g. financial services, motor finance, insurance)
Experience delivering process improvement or transformation initiatives
Exposure to customer experience analysis and improvement
Desirable Education and Technical Ability
ISO 9001 Lead Auditor (or equivalent) qualification
Lean / Six Sigma or similar continuous improvement certification
Degree or equivalent experience in a relevant discipline
IT Applications
Quality Management Systems (QMS) or audit tracking tools
Microsoft Office (Excel, PowerPoint, Word)
Data analysis and reporting tools
What we can offer
Rewards & Financial Benefits
Competitive pension scheme, Annual salary review and bonus scheme,
Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000)
Retail discounts programme, GymFlex membership options, Cycle to Work scheme
Health & Wellbeing
Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance.
Time Off & Work–Life Balance
25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable).
Workplace & On‑Site Facilities
Free parking, EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events
Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified.
At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?!
Why Ayvens?
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.