Job Description
WHO WE ARE
KNAPP brings new technology to warehouse automation.
The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. We – more than 8,000 employees of the KNAPP Group in over 60 locations worldwide, shaping the future-oriented industry of intralogistics are dedicated to making complexity simple.
One of KNAPP’s primary goals is to use continuous innovation to drive warehouse automation forward, always with the specific needs of the customers in mind. KNAPP Group’s unrelenting development activity is evident in everything from automated order picking systems and continuing refinement of container handling technology to its state-of-the-art, industry leading software solutions.
WHAT YOU GET TO DO
The Control Systems Engineer provides control-system focused support to keep the Customer’s automated warehouse stable and running. The role monitors and troubleshoots Storage, Conveyor and Sorter PLC-controlled equipment, triages incidents, restores service where possible through structured troubleshooting and approved actions, and coordinates resolution by guiding on-site resources and escalating to the Service Desk, controls development, and other subject matter experts when required.
Essential Functions and Responsibilities:
To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Monitor and support Storage, Conveyor and Sorter PLC-controlled automation to maintain stable warehouse operations and minimize downtime.
- Respond to and triage control-system incidents; diagnose faults across PLC logic, HMIs, sensors/actuators, drives/VFDs, and industrial networks (e.g., PROFINET) within defined scope.
- Restore service by resolving the root cause or applying an approved workaround; initiate and follow Change Request / Problem Management processes for recurring issues or permanent fixes.
- Coordinate with on-site maintenance/controls resources and remote support teams; escalate internally when resolution cannot be achieved within operational scope or SLA timelines.
- Communicate system status and incident updates to stakeholders and customer; provide clear shift handovers, including risk, current mitigations, and next actions.
- Maintain accurate tickets and technical documentation (actions taken, backups, versions, and test results) and contribute to trend analysis and continuous improvement measures.
WHAT YOU HAVE
- Bachelor’s degree in electrical engineering, automation engineering, mechatronics, controls engineering, or a related technical field required
- Strong incident communication, documentation, and cross-team coordination skills (operations/control-room style support).
- Very good Siemens & Beckhoff PLC knowledge (e.g., troubleshooting, online diagnostics, reading/modifying code within approved procedures).
- 3+ years of experience supporting intralogistics automation, including storage systems and conveyor equipment.
- Ability to diagnose faults across PLCs, HMIs, sensors/actuators, drives/VFDs, and industrial networks; comfortable analyzing alarms and tracing issues in PLC logic.
- Good general IT skills and familiarity with ticketing/ITIL-style incident and problem management processes.
- Disciplined approach to change control: backups before changes, approvals, testing prior to production use, documentation, and version control; no unauthorized changes and no safety bypasses.
- Ability to work independently and under pressure in a shift-based environment; strong troubleshooting mindset and hands-on approach.
Working Conditions and Environment:
- Authorization to work in the U.S.
- Passport or ability to obtain passport
- Professional office etiquette is required at all times
- Travel required 30%
- Overtime as required by work
- Physical requirements: sitting for long periods of time, standing, walking, climbing a ladder, speaking, visual acuity, finger dexterity, listening, reaching at arm’s length, and lifting up to 30 pounds
WHAT YOU WILL GET
- 2 remote days per week when in office
- Half day Fridays when in office
- A beautiful new, state-of-the-art, office complex in Kennesaw, GA
- Industry competitive compensation
- Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
- 401k with a very generous employer match and no vesting!
- Paid Vacation & Holidays
- Profit Sharing
- Paid Parental Leave
- Subsidized Daycare
- Tuition Reimbursement
- Pet Insurance
- Subsidized food delivery
- Monthly celebrations
- Quarterly employee events
- Corporate Social Responsibility including recycling, sustainability and volunteering
KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law.
Due to the safety-sensitive nature of this position, strict adherence to KNAPP’s drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”