Job Description
Overview
The role will be positioned primarily as a Sales Order–focused function.
Core responsibility is post-sales order processing and coordination, not direct selling.
Responsibilities:
Enter B2B purchase orders to our order management system
Send Tracking numbers
Forward all request for invoices to accounting – or possible look up invoices for accounting to help.
Reference checks on customers – for Net terms approvals
Forwarding all Vendor Paperwork and Agreements for completion, signatures, and electronic filing.
Answer all tracking or shipping questions from partners
Run and communicate reports – some examples of those
Update B2B numbers for sales and accounting to review
Send customer Return Reports
Manage B2B Reserve Report
Initial tasks:
· Replenishment & Manual PO Processing
· PO Processing (bulk / replenishment orders)
· Manual/Partner Order Entry
· Fulfillment Coordination (warehouse selection and routing)
· Inventory alignment and availability communication
· Buyer communication and order updates
· Issue identification and escalation
· Post Order Inquiries for replenishment orders
· Dropship order stream monitoring
You will be trained to:
Ramp into: Conversion Layer Support for eCommerce Channels (like Staples)
Standard Pricing + availability responses
Quote creation + execution
Volume quote support (execute under guidance)
Opportunity follow-up + tracking
Sales team support (day-to-day requests)
Escalate strategy/pricing exceptions