Insight Manager

Insights Manager – Business Intelligence & Analytics (Financial Services)
 

At Concentrix, we partner with leading organisations to deliver exceptional customer and operational outcomes. We are currently supporting a globally recognised financial services client, known for its focus on trust, precision, and customer excellence, and we’re seeking an experienced Insights Manager to lead data-driven transformation.
 

This is a high-impact leadership role, ideal for someone who can translate complex financial and operational data into strategic insight, influence senior stakeholders, and operate confidently within a highly regulated environment.

The Role
 

As an Insights Manager, you will shape and deliver the analytics strategy for a financial services programme—driving performance, enhancing customer outcomes, and ensuring insight-led decision-making at every level.

You’ll lead a team of analysts, elevate reporting and governance standards, and act as a trusted advisor to senior stakeholders, ensuring insights are robust, compliant, and commercially impactful.
 

What You’ll Be Doing

Strategic Insight & Financial Performance

• Define the analytics roadmap aligned to financial, regulatory, and customer experience objectives

• Deliver actionable insights that support risk mitigation, revenue optimisation, and operational efficiency

• Interpret complex datasets across customer, operational, and financial performance metrics

Leadership & Capability Building

• Lead, coach, and develop a high-performing team of Insight Analysts

• Embed a culture of accountability, precision, and continuous improvement

• Establish scalable frameworks and best practices aligned to regulated environments

Advanced Analytics & Governance

• Drive advanced analytics including forecasting, segmentation, and root cause analysis

• Ensure data integrity, audit readiness, and compliance with regulatory standards

• Leverage tools such as Power BI, Tableau, SQL, Python or R to deliver accurate and scalable insights

Reporting, Storytelling & Influence

• Oversee executive dashboards, performance scorecards, and governance reporting

• Translate complex data into clear, compelling narratives for senior stakeholders

• Support decision-making with insight that balances commercial objectives and regulatory considerations

Stakeholder & Client Partnership

• Act as a trusted advisor to senior client stakeholders within the financial services sector

• Lead governance forums, business reviews, and performance discussions

• Build strong relationships across operations, risk, and compliance teams

Performance Optimisation & Innovation

• Embed insight into forecasting, capacity planning, and performance management

• Drive automation and innovation in reporting, including AI and scalable analytics solutions

• Identify opportunities to improve efficiency while maintaining rigorous compliance standards

What We’re Looking For

• 5+ years’ experience in Business Intelligence, Analytics, or Insights, including leadership responsibility

• Proven experience delivering insights within financial services, banking, insurance, or similarly regulated industries

• Strong technical capability in Power BI, Tableau, SQL, and Python/R

• Deep understanding of data governance, regulatory considerations, and audit requirements

• Demonstrated ability to influence senior stakeholders through data-driven storytelling

• Strong commercial acumen with the ability to balance risk, compliance, and performance

• Experience in contact centres or customer operations is advantageous

• Knowledge of Lean Six Sigma / structured methodologies is beneficial
   

Why Join Concentrix?

At Concentrix, we combine global expertise with deep industry knowledge to deliver outstanding results for our clients.

• Work with a prestigious financial services organisation in a high-trust environment

• Lead impactful analytics that drive real business and customer outcomes

• Be part of a culture that values precision, innovation, and continuous improvement

• Shape the future of insight within a fast-paced, client-focused partnership
   

Ready to Apply?

If you’re passionate about delivering insight with integrity and want to lead analytics in a regulated, high-performance environment, we’d love to hear from you.