Patient Scheduling Coordinator Cardiology

Summary
The Patient Scheduling Coordinator is responsible for coordinating patient appointments, diagnostic testing, and clinical services with a high level of independence and judgment. This role supports both outpatient and inpatient workflows, ensuring efficient scheduling, accurate documentation, and a strong patient experience.

Minimum Qualifications

Education & Experience

• High school diploma or GED required
• Minimum of 3 years of clerical experience
• At least 6 months of experience at a Patient Scheduling Coordinator level or equivalent

Licensure/Certification

• BCLS certification required within 30 days of hire
• Must complete required certification program and maintain accuracy standards

Key Responsibilities

• Schedule clinical appointments for new and returning patients using IDX or similar systems, prioritizing based on patient needs
• Coordinate laboratory and diagnostic testing using systems such as LastWord, NotesLink, Logician, or manual processes
• Assess patient needs over the phone and determine appropriate appointment timeframes using sound judgment
• Facilitate coordination between physicians, patients, nursing staff, and external providers to ensure all pre-visit requirements are complete
• Coordinate inpatient testing, including transportation and scheduling, based on clinical urgency
• Prepare patient charts and ensure all documentation is complete prior to visits
• Provide information on clinic policies and resolve patient concerns with a strong customer service focus
• Assist with training and onboarding of new or less experienced staff
• Support billing and coding processes, including TES file processing and medical coding as needed
• Coordinate surgeries, including scheduling, precertification, and communication with all involved parties
• Perform financial-related tasks such as insurance verification and assisting patients with billing inquiries
• Maintain compliance with required training and attend departmental meetings regularly

Required Skills & Qualifications

• Knowledge of third-party payer requirements
• Basic understanding of ICD-9 and CPT coding (or willingness to obtain)
• Data entry speed of 5,000 keystrokes/hour with ≤3% error rate
• Ability to work independently in a fast-paced clinical environment
• Strong multitasking and organizational skills
• Experience with IDX, Medipac, LastWord (preferred)
• Familiarity with managed care or health insurance processes
• Strong customer service and problem-resolution skills

Work Environment

• Medical office setting (well-lit, temperature-controlled)

Physical Requirements

• Prolonged sitting, with occasional standing and walking
• Frequent use of hands/fingers for data entry
• Ability to communicate effectively (talking/hearing/seeing)
• May require lifting up to 20 lbs