Job Description

SUMMARY

Responsible for owning and operating the Supply Chain Control Tower and supporting processes to enable end-to-end visibility, execution monitoring, and rapid response to operational risks and disruptions. This role combines analytics, process ownership, and cross-functional coordination to ensure effective planning execution, continuous improvement, and real-time issue resolution across the distribution network. Acts as a key liaison between Distribution Centers (DCs), Logistics, Planning, and cross-functional partners to drive performance, alignment, and operational resilience. Reports to the Senior Manager, Supply Chain Planning.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Control Tower Ownership & KPI Management

• Owns end-to-end Supply Chain Control Tower process and tools.
• Maintains and interprets KPI dashboards to assess execution health and risks.
• Continuously improves Control Tower processes using DC feedback and best practice benchmarking.

Execution Monitoring & Risk Management

• Monitors daily execution and provides real-time performance visibility.
• Acts as primary point of contact for execution, escalation, and issue tracking.
• Identifies risks and drives mitigation with cross-functional teams.

Business Continuity & Disruption Response

• Facilitates Business Continuity Management processes.
• Leads real-time response to operational disruptions.
• Drives post-event reviews and continuous improvement actions.

Planning Council Governance

• Manages SC Planning Council forum including inputs, facilitation, and follow-ups.
• Maintains action register and ensures communication across teams.

Continuous Improvement & Innovation

• Leads Control Tower continuous improvement initiatives.
• Supports AI-enabled case management and issue resolution development.

Analytics & Decision Support

• Provides data-driven insights and recommendations.
• Maintains analytical tools and supports planning reviews.

QUALIFICATIONS

• Strong analytical and problem-solving skills.
• Experience with Control Tower operations and KPI management preferred.
• Understanding of supply chain and disruption management.
• Advanced Excel; SQL or visualization tools preferred.
• Strong communication and leadership skills.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in relevant field.
• 4–7 years supply chain or analytics experience in distribution/logistics.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. We comply with all applicable federal, state, and local laws.

California Residents click below for Privacy Notice: