Level 2 Support Analyst - Libraries

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Level 2 Support Analyst - Libraries in India.

You will join a mission-driven technology environment focused on supporting critical public service applications used by libraries and public sector organizations. In this role, you will handle complex application support cases escalated from Level 1 teams, ensuring timely resolution of technical issues and maintaining high service quality standards. You will work closely with engineering, product, and Level 3 support teams to troubleshoot system issues, implement fixes, and improve platform stability. The position requires strong analytical thinking, technical troubleshooting skills, and the ability to work in a structured ITIL-based support environment. You will also contribute to continuous service improvement by enhancing documentation, knowledge sharing, and operational processes. This is a great opportunity for a detail-oriented support professional who enjoys solving complex technical problems and working in a collaborative SaaS environment.

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Level 2 Support Analyst - Libraries in India.

You will join a mission-driven technology environment focused on supporting critical public service applications used by libraries and public sector organizations. In this role, you will handle complex application support cases escalated from Level 1 teams, ensuring timely resolution of technical issues and maintaining high service quality standards. You will work closely with engineering, product, and Level 3 support teams to troubleshoot system issues, implement fixes, and improve platform stability. The position requires strong analytical thinking, technical troubleshooting skills, and the ability to work in a structured ITIL-based support environment. You will also contribute to continuous service improvement by enhancing documentation, knowledge sharing, and operational processes. This is a great opportunity for a detail-oriented support professional who enjoys solving complex technical problems and working in a collaborative SaaS environment.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

 Why Apply Through Jobgether? 

 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

 

 

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