Hospitality Excellence Specialist
Job Description
At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.
Help define and scale world-class hospitality across a global portfolio of iconic destinations while shaping how millions of guests experience Pursuit each year.
Why This Role is Different
This isn’t a traditional quality assurance role. You won’t simply inspect experiences you’ll help operationalize, sustain, and evolve the hospitality standards that define the Pursuit guest experience across our global portfolio
Sitting within Pursuit’s Hospitality Training Centre of Expertise, this role is responsible for ensuring our hospitality programs, standards, and service expectations are consistently executed across Attractions, Lodging, Food & Beverage, Transportation, and Retail operations.
You’ll serve as a key connector between hospitality training, operational execution, standards compliance, and field accountability — helping ensure teams across the enterprise consistently deliver the Pursuit hospitality experience at scale.
This role combines program governance, standards validation, operational partnership, reporting, and continuous improvement in support of Pursuit’s Vision 2030 growth ambitions.
ROLE & RESPONSIBILITIES
Hospitality Standards & Program Execution
Support the execution, consistency, and continuous improvement of Pursuit’s enterprise hospitality standards and service programs across global operations
Enterprise Standards Compliance & Visibility
Track, assess, and report on operational adherence to hospitality standards, training expectations, and guest experience commitments
Operational Alignment at Scale
Partner with operational leaders to ensure hospitality programs are embedded into day-to-day execution across diverse business lines and destinations
Insights that Drive Action
Translate operational assessments, compliance findings, and hospitality program data into actionable insights and improvement opportunities
Accountability & Continuous Improvement
Help build visibility, consistency, accountability, and continuous improvement across
DUTIES & DELIVERABLES
- Conduct operational hospitality standards reviews across Attractions, Lodging, F&B, Transportation, and Retail operations
- Assess adherence to enterprise hospitality standards, service expectations, and hospitality training programs
- Identify operational gaps, execution inconsistencies, and opportunities to strengthen hospitality delivery
- Track and report on standards compliance, program participation, and operational performance trends
- Support the continuous evolution and refinement of hospitality standards, tools, and execution frameworks
- Own and optimize hospitality standards platforms and tracking tools (e.g., Xenia)
- Develop and execute a global hospitality standards review roadmap aligned with operational priorities
- Partner cross-functionally with Operations, Training, Brand, and People & Culture teams to support enterprise consistency and accountability
- Provide operational leaders with clear reporting, insights, and recommendations that support continuous improvement
REQUIRED SKILLS, QUALIFICATIONS & EXPERIENCE
- 4–6+ years of experience in hospitality operations, operational excellence, standards management, training compliance, or multi-site program execution
- Experience supporting consistency and operational execution across multi-site or complex hospitality environments
- Strong ability to evaluate operational execution against defined standards and identify improvement opportunities
- Experience working with operational reporting, compliance tracking, audits, assessments, or standards validation programs
- Strong analytical and organizational skills with the ability to translate findings into actionable recommendations
- Ability to influence and build alignment across teams and regions without direct authority
- Comfort operating in dynamic, fast-paced environments with multiple stakeholders and priorities
ADDITIONAL REQUIREMENTS
- Based at a Pursuit office (Banff, Jasper, Calgary, Columbia Falls, or Anchorage)
- Must be legally eligible to work and live without restriction or time bound expiration in one of these locations
- Willingness and flexibility to travel across global destinations (Canada, U.S., Iceland, Costa Rica)
- Valid driver’s license
JOIN THE JOURNEY
This is a high-impact, enterprise-level role with the opportunity to help shape the future of hospitality at Pursuit.
If you’re driven by excellence, passionate about guest experience, and excited to make a meaningful impact at scale—we’d love to hear from you.
#LI-KO1
About Us:
We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.
Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.
Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.
What will your work environment be like?
At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.
Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories
PURSUIT PERKS
Join an inclusive, global team and make life-long connections
Enjoy free access to Pursuit attractions and 50% off for friends
Get discounts on hotel stays, dining, and retail
Access subsidized mental health and wellness resources
Equal Employment Opportunities Information
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [email protected].
We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.