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Job Description
- Prioritize outstanding customer service across the client journey, troubleshooting and resolving product issues and escalations for advertisers, Sales, agencies, and partners.
- Learn AI-powered Ads products to improve offerings by channeling partner feedback directly to core Product, Engineering, and Trust and Safety teams.
- Develop innovative tools and automated solutions for enhanced diagnostics, debugging, and data fixes, working seprately or alongside Product Engineering.
- Utilize data insights to build action plans that resolve customer pain points, focusing on operational improvements, knowledge management, and product adoption.
- Partner with regional and worldwide teams to manage emerging trends, improve client experiences, and drive a team culture, including weekend on-call support.