Job Description
Line of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
IFS - AdministrationManagement Level
SpecialistJob Description & Summary
At PwC, the Document Production Services Specialist reports to the Regional DPS Manager. The DPS Specialist works in a collaborative, team-focused environment to support the delivery of high-quality documents and/or financial statement requests for Partners and staff across all lines of service.Key attributes include a positive, customer-centric, proactive “can-do” attitude; strong technical, interpersonal, and communication skills; and close attention to detail. The role requires working accurately and/or creatively within established visual and written identity standards. The ability to manage competing priorities, adapt quickly to changing demands and deadlines, and leverage AI-powered tools (e.g., Microsoft Copilot, ChatPwC) to enhance productivity, streamline workload, and improve output quality is essential.
The Opportunity
As a Document Production Services Specialist, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Format and edit templated documents (e.g., letters, reports, and financial statements)
Format, edit, design, and create PwC branded and non-branded documents (e.g., presentations, proposals, marketing, and other digital materials)
Manage PDFs in Kofax or Adobe Acrobat to create, edit, combine, and/or apply secure firm signatures
Act as a brand ambassador; understand and promote the Firm’s brand strategy (verbal, visual and written identity guidelines)
Adhere to Firm risk management standards to ensure the protection and confidentiality of documents and data
Work within the ServiceNow platform to manage and complete requests from internal clients
Collaborate with Partners and staff and offer guidance on templates, best practices and/or innovative design solutions while adhering to brand and compliance guidelines
Exceptional eye for detail—review own work and that of others to ensure high-level accuracy, formatting/brand consistency and error detection in all documents
Deliver high quality output by managing client expectations and delivering to or negotiating deadlines
Provide backup coverage for teammates and support a “one-team” culture by flexing as a cross-functional resource to manage deadlines during peak periods
Demonstrate a leadership mindset and commitment to continuous learning; support adoption of new firm technologies (AI), policies, and procedures; and contribute to team activities, firm-wide initiatives and strategic priorities
Continuously stay informed on emerging AI capabilities and assess their applicability to enhance service delivery
What You’ll Bring
Your skills, knowledge, and experiences are what set you apart. Here’s what we look for:
Experience supporting a fast-paced team, or comparable technical and document production/desktop publishing/design experience
Post-secondary education and relative work experience is required (i.e. MS Office Specialist/Desktop Publishing/Graphic Design)
Advanced proficiency with MS Office (Word, PowerPoint, Excel), Kofax/Adobe PDF tools and other firm technologies as required
Ability to work independently and collaboratively fostering a team environment and combing individual strengths to enhance team performance
Demonstrate strong organizational skills and initiative by proactively identifying issues, proposing solutions and acting on opportunities to enhance client service
Strong client-service mindset when supporting internal and external clients, consistently demonstrating the firm’s values, professionalism, discretion, integrity, and tact
Advanced written and verbal communication skills, including active listening and excellent English (spelling, grammar, punctuation, proofreading, and editing)
Excellent judgment and problem-solving skills, with the ability to ask probing questions and take appropriate action in ambiguous situations
Ability to manage multiple priorities, adapt quickly, and perform well under tight deadlines
Comfortable working in a highly technical, fast-paced, deadline-driven, and evolving digital environment
This position ensures continuity and upholds our standards of excellence following the departure of a valued team member.
The salary range for this position is $45,800 - $76,300. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.
Why you’ll love PwC
We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc
PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Adobe Creative Suite, Brand Guidelines Development, Communication, Conducting Research, Confidential Information Handling, Content Writing, Developing Presentations, Documentation Administration, Documentation Formatting, Document Control, Document Management, Document Processing, Document Publishing, Document Retrieval, Electronic Filing, Emotional Regulation, Empathy, Google Workspace, Graphic Artistry, Graphic Editing, Handling Sensitive Information, Inclusion {+ 9 more}Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship?
NoGovernment Clearance Required?
NoJob Posting End Date
We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html).Nous tenons à répondre à vos besoins tout au long du processus de demande d’emploi, d’entrevue et d’embauche. Si vous avez besoin de mesures d’adaptation pour être parfaitement à l’aise, faites-le-nous savoir à l’étape de la demande d’emploi.L’utilisation de l’intelligence artificielle (IA) dans le domaine du recrutement en est à ses balbutiements. Nous savons que vous pourriez vous demander comment et pourquoi nous y avons recours. À certains stades de notre processus de recrutement, nous comptons sur l’IA pour améliorer votre expérience. Par exemple, pendant l’examen du curriculum vitæ ou l’élaboration d’une liste de recommandations personnalisées, un agent conversationnel pourrait vous demander des précisions ou fixer avec vous un rendez-vous pour l’entrevue. L’IA nous aide à mieux lutter contre les préjugés, car l’évaluation des candidats se fait de façon juste et équitable, sans que les informations d’identification comme le nom ou le sexe soient connues. Elle nous permet également de mieux repérer les bons candidats pour un poste et d’évaluer le lien entre leurs compétences, leur expérience et leurs chances de réussir chez PwC Canada. Bien que l’IA facilite certaines étapes de notre processus de recrutement, les décisions finales d’embauche sont toujours prises par des personnes. Pour en savoir plus sur l’utilisation et la protection de vos données personnelles, consultez notre politique sur la protection des renseignements confidentiels (https://www.pwc.com/ca/fr/privacy-policy.html).