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Job Description
RESPONSIBILITIES
- Monitor and respond to ServiceNow tickets related to network incidents and service requests in accordance with OCIO-defined priorities and service levels
- Perform troubleshooting and resolution of network issues across OSI Layers 1–3
- Support enterprise network environments including routers, switches, and wireless access devices
- Monitor network performance using government-provided tools
- Coordinate with the Service Desk and OCIO staff for ticket updates, routing, and...