Customer Success Manager - Renewals

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager – Renewals based in Canada.

This role is focused on ensuring the successful execution of customer renewals across a portfolio of contracts and subscriptions in a fast-paced, technology-driven environment. You will act as a key coordination point between internal teams, distributors, and customer success stakeholders to ensure renewal activities are accurate, timely, and well-structured. The position plays a critical role in maintaining revenue continuity by supporting both low-touch and distributor-led renewal motions. You will be responsible for tracking renewal progress, improving visibility across pipelines, and ensuring documentation and systems are consistently updated. Working remotely across Canada with occasional travel, you will contribute to operational efficiency and customer retention. This is a detail-oriented, collaborative role where execution excellence directly impacts business performance.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager – Renewals based in Canada.

This role is focused on ensuring the successful execution of customer renewals across a portfolio of contracts and subscriptions in a fast-paced, technology-driven environment. You will act as a key coordination point between internal teams, distributors, and customer success stakeholders to ensure renewal activities are accurate, timely, and well-structured. The position plays a critical role in maintaining revenue continuity by supporting both low-touch and distributor-led renewal motions. You will be responsible for tracking renewal progress, improving visibility across pipelines, and ensuring documentation and systems are consistently updated. Working remotely across Canada with occasional travel, you will contribute to operational efficiency and customer retention. This is a detail-oriented, collaborative role where execution excellence directly impacts business performance.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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