Job Description
The Senior Coordinator, Service Support provides advanced administrative, operational, and strategic support to ensure efficient and timely post-execution service delivery. This position takes ownership of end-to-end Service Request (SR) management, process optimization, and senior-level stakeholder engagement. Acting as a key liaison between internal field engineers, third-party partners, and internal stakeholders, the Senior Coordinator oversees service documentation, ensures accuracy and completeness of reports, labor hours, and invoices, and manages workload, escalations, and dispute resolution. The role also drives continuous process improvement, mentors junior coordinators, supports team capacity planning, and proactively identifies operational risks to maintain high-quality service standards and SLA adherence.