Manager System Prking/Transprt

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Work Shift

Day

Work Day(s)

Monday-Friday

Shift Start Time

8:00 AM

4:30 AM

Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Provides and maintains an organized and effective parking and transportation program within the system, including lot management, shuttle service, valet parking, coordination with contract parking/transportation management, vehicle maintenance records, safety, special event planning, project management of new equipment installations, and other duties as assigned. Ensures highest level of service for guests and staff. Proactively supports efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta.

Experience

• 6 years of experience in parking management
• 1 year of experience in budgets

Preferred Qualifications

• N/A

Education

• Bachelor’s degree or 5 years of experience in logistics/parking and transportation management services (other related education and experience may be accepted in lieu of degree)

Certification Summary

• No professional certifications required

Knowledge, Skills, and Abilities

• Knowledge of liability issues/risk management, basic Occupational Safety and Health Administration and Department of Transportation regulations, and other standards such as National Fire Protection Association, Americans with Disabilities Act, and Joint Commission as relates to parking and transportation
• Ability to function independent of direct supervision
• Ability to apply sound judgment and confidentiality in the handling of sensitive information
• Presentation skills
• Crisis intervention
• Problem-solving
• Coaching skills
• Empathic listening
• Organizational skills
• Negotiating skills
• Training skills
• Strong knowledge of usage of personal comput

Job Responsibilities

• Develops, implements, manages, and maintains systemwide efficient operational structure within the parking and transportation program which promotes proven customer service standards through both technical and non-technical means, including quality improvements, equipment enhancements, preventative maintenance, and policies and procedures.
• Identifies systematic strategies in the development and implementation of programs and training that focus on Georgia state law safe driving techniques governed by the National Safety Council.
• Oversees and manages self and valet parking and transportation systemwide.
• Develops, implements, and maintains budget for all areas of responsibility within parameters set forth at beginning of each fiscal year and reviews financial reports monthly and as required.
• Ensures the neatness, thoroughness, and timeliness of all reports generated by the department.
• Provides support, resources, and assistance for medical center staff and visitors on matters involving parking/transportation.
• Works collaboratively with security staff in developing and administering parking violations and transportation matters.
• Develops, interprets, implements, and revises departmental policies and procedures as necessary.
• Oversees defensive driving classes systemwide to all approved drivers and works with Risk Management to ensure all drivers check motor vehicle reports.
• Oversees and maintains acquisition, registration, and disposal of all fleet vehicles for Children’s Healthcare of Atlanta.
• Oversees and maintains operations of parking equipment/decks by inspecting and working with vendors for repairs and maintenance and managing vendor contracts.
• Performs customer service surveys for all parking facilities and tracks performance measures.
• Manages and oversees development, implementation, and evaluation of processes that support increased quality, decreased cost, and improved service.
• Ensures timely and accurate payments to providers in accordance with applicable department plans as required.
• Oversees and performs all audits of credit card purchases within Facilities.
• Responsible for all aspects of managing and leading a team including: interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees.
• Mentor team members to encourage personal and professional growth.
• Encourage ongoing skill development by providing opportunities for continued education.

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

1575 Northeast Expy NE

Engineering/Facility Mgmt