Head of Programme Delivery
Job Description
About us
Procentia is an award-winning software and technology company specialising in the Pensions and Pension Risk Transfer market. We design intelligent solutions that put administrators and members at the heart of any pension scheme.
Established in 2002, we’re renowned for our web-based pensions administration and management system, IntelliPen. Our platform helps our clients meet the demand for self-serve technology and provide meaningful consumer-like experiences that their pension scheme members expect from online platforms.
Trusted by administrators, employers and trustees, our software is widely regarded as the most comprehensive and feature-rich platform for modern pensions management.
With offices in the UK and North America, we support some of the largest pension schemes and plans across the private and public sectors. We've been named 'Pension Technology Firm of the Year 2024' at the Pensions Age Awards, and voted ‘No.1 UK Pension Administration Software Provider’ in 2022 and 2023.
Procentia people are a vibrant community of passionate specialists dedicated to developing best-in-class software solutions and client service.
We’re proud of our welcoming and open culture, and our Values. They’re not just words on paper – we’re dedicated to living them every day. Everyone is welcome here.
The job:
The Head of Programme Delivery plays a critical role in ensuring consistent, high-quality, and predictable delivery across all client programmes.
The purpose of this role is to lead the end-to-end execution of all programmes and major delivery initiatives, ensuring that delivery is controlled, governed, and aligned to client and commercial expectations.
This role is accountable for:
On-time, on-budget, high-quality delivery across all programmes
Driving delivery consistency and standards across the organisation
Ensuring clear accountability across the delivery lifecycle
Managing delivery risk, escalation, and performance
Operating within the new model:
Planning owns estimation, demand and resourcing
Programme Delivery owns execution and outcomes
Here's what you'll be doing:
Programme Delivery Ownership
Delivery Governance & Control
Risk, Issue & Escalation Management
Delivery Performance & Consistency
Leadership & Team Management
Cross-Functional Collaboration
Client Delivery & Stakeholder Management
Key skills and experience:
· Proven leadership of programme delivery, transformation delivery, or PMO delivery functions
· Strong experience managing / overseeing multiple large-scale complex programmes in a client-facing environment
· Demonstrated success in on time, on budget execution, improving delivery predictability, governance, and execution discipline
· Strong experience in risk management, escalation handling, and delivery recovery
· Excellent stakeholder management across clients, executives, and internal teams
· Ability to lead teams through change and transformation
· Strong commercial awareness, including delivery costs, margins and contractual outcomes
Lets talk about what's in it for you...
· 25 days holiday (plus public holidays) increasing with length of service up to a maximum of 28 days, with carry over of up to 1 week
· Buying and Selling holiday (up to 1 week)
· Volunteer day
· 5% Employer contribution pension
· Life Assurance
· Private Medical Insurance
· Employee Assistance Programme (EAP)
· Health care cash plan
· Tusker – Electric Car Leasing scheme
Don’t meet every requirement?
We know that some candidates, particularly women, disabled people, LGBTQ+ individuals, neurodivergent people, and those from ethnic minority backgrounds, may hesitate to apply unless they meet every listed requirement. At Procentia, we’re committed to building a diverse, inclusive workplace where everyone can thrive. If this role excites you but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway. You could be a great fit for this role or another opportunity within our team.