ED Operations Manager

Overview

At Garnet Health, the Hudson Valley’s leading integrated health system, you’ll find the perfect balance of a satisfying career and a rewarding lifestyle. Our focus is on patient-centric care with a collective of visionary leaders and dedicated and caring professionals working as a team to deliver the best for the people we serve. If you’re interested in a health system that’s both growing and award-winning, serving a diverse community that provides the best of both city and rural life, we invite to make your career home with us as an ED Operations Manager with the Emergency Department Team at Garnet Health Medical Center in Middletown, NY.

Responsibilities

The Emergency Services (ED) Operations Manager is responsible for the operational oversight of the Emergency Department, including the Main ED and Access Center. This position provides leadership and direction for non-clinical operations, support staff, and departmental initiatives to ensure efficient, patient-centered, and high-quality service delivery.

In partnership with the Nurse Director, the Operations Manager supports the strategic, operational, financial, and quality objectives of the department through oversight of departmental operations, performance improvement initiatives, regulatory readiness, patient experience, and patient throughput processes. The Operations Manager is responsible for budget management, project implementation, policy development, operational decision-making, and fostering collaboration among internal and external stakeholders.

This role provides leadership and oversight for ED support staff, ensuring appropriate staffing, training, performance management, and professional development. The Operations Manager serves as a key liaison among patients and families, as well as hospital departments, physicians, community partners, and emergency services agencies including but not limited to SCP Clinical Partners, local EMS agencies, victim advocacy organizations, the Trauma Program, Biomedical Engineering, Environmental Services, Laboratory Services, Diagnostic Imaging, Information Technology, and Facilities Management, to support exceptional service, operational excellence, and the delivery of safe, high-quality patient care.

 

Responsible for development, implementation and coordination of a physical therapy program to provide screening, evaluation and treatment of patient of all ages.

 

At Garnet Health, we are committed to supporting your career growth and professional potential. We are responsive, attentive and dedicated to the success and satisfaction of our team members. Here, you’ll find resources that will help you excel in your career, tuition reimbursement programs for your continued education, and comprehensive health, dental and retirement benefits designed to fit your individual and family needs. Our inclusive and diverse team culture encourages you to contribute your exceptional talents, skills and perspectives to the success of our system, one another, our communities and our patients.

Join the Garnet Health team and let your excellence shine

 

The compensation range for the role is $62,751 - $78,439 annual salary. 

 

Garnet Health System provides a compensation range to comply with the New York State law on Salary Transparency in Job Advertisements. The range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.  When determining a team member’s compensation and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

Qualifications

POSITION QUALIFICATIONS:

 

Minimum Education:  Bachelor’s Degree required: Health Care Administration or Business major preferred

 

Minimum Experience:  

• 3-5 years in Management or 2-3 years hospital or Emergency Department Leadership Experience  
• Proficient in Microsoft Office Suite

Required Training:  Must attend hospital crisis training program within three (3) months of hire or transfer and annually thereafter.

 

Physical Requirements:

This position requires the ability to sit, stand, and walk for extended periods throughout the workday, with frequent movement throughout the Emergency Department, Access Center, and other hospital areas. The role requires frequent use of standard office equipment, including a computer, telephone, and other communication devices. The employee must have the ability to communicate effectively in person, by phone, and electronically with staff, patients, families, physicians, and external partners. Occasional bending, stooping, reaching, kneeling, and the ability to lift or carry items weighing up to 20 pounds may be required. Visual and auditory acuity sufficient to read documents, view computer screens, and participate in meetings and operational discussions is necessary.

                                               

Working Conditions:

• Environmental Demands and Exposure to Hazards:
  • Works in a clean, well-lighted, heated, and/or ventilated hospital facility, including both administrative and clinical environments within the Emergency Department and related operational areas.
  • May have intermittent exposure to healthcare hazards consistent with a hospital setting, including infectious diseases, bodily fluids, and hazardous materials, with adherence to required safety protocols and PPE use.
  • No routine exposure to extreme environmental hazards; however, situational exposure may occur during emergency response, patient surges, or disaster events.
• Physical Demands:
  • Requires full range of motion to perform job-related tasks, including sitting, standing, walking, bending, stooping, reaching, and occasional kneeling.
  • Ability to stand and/or walk for extended periods while rounding throughout the Emergency Department, Access Center, and other hospital areas.
  • Frequent use of computer systems, telephones, and other office/communication equipment requiring fine motor skills, hand-eye coordination, and finger dexterity.
  • Requires visual and auditory acuity sufficient to read documentation, analyze data, review electronic records, and communicate effectively in person and electronically.
  • Ability to lift, carry, push, or pull objects or materials weighing up to 20 pounds occasionally.
  • Ability to respond quickly to operational needs and move efficiently throughout a fast-paced, high-volume clinical environment.
• Mental Demands:
  • Ability to function in a high-pressure, fast-paced environment with frequent interruptions, competing priorities, and urgent operational needs.
  • Requires strong critical thinking, analytical, and problem-solving skills to support real-time operational decision-making.
  • Ability to organize, synthesize, and interpret complex and evolving information to prioritize tasks and support departmental operations.
  • Demonstrates flexibility, adaptability, and sound judgment in dynamic clinical and operational situations.
  • Ability to foster collaborative relationships and effectively communicate with multidisciplinary teams, leadership, staff, patients, families, and external partners.
  • Demonstrates sensitivity to patient, family, and staff needs while maintaining professionalism in emotionally charged situations.
  • May be required to work irregular hours, including evenings, weekends, holidays, and participate in operational response activities, emergency preparedness, and community or organizational events as needed.

 

POSITION QUALIFICATIONS:

 

Minimum Education:  Bachelor’s Degree required: Health Care Administration or Business major preferred

 

Minimum Experience:  

• 3-5 years in Management or 2-3 years hospital or Emergency Department Leadership Experience  
• Proficient in Microsoft Office Suite

Required Training:  Must attend hospital crisis training program within three (3) months of hire or transfer and annually thereafter.

 

Physical Requirements:

This position requires the ability to sit, stand, and walk for extended periods throughout the workday, with frequent movement throughout the Emergency Department, Access Center, and other hospital areas. The role requires frequent use of standard office equipment, including a computer, telephone, and other communication devices. The employee must have the ability to communicate effectively in person, by phone, and electronically with staff, patients, families, physicians, and external partners. Occasional bending, stooping, reaching, kneeling, and the ability to lift or carry items weighing up to 20 pounds may be required. Visual and auditory acuity sufficient to read documents, view computer screens, and participate in meetings and operational discussions is necessary.

                                               

Working Conditions:

• Environmental Demands and Exposure to Hazards:
  • Works in a clean, well-lighted, heated, and/or ventilated hospital facility, including both administrative and clinical environments within the Emergency Department and related operational areas.
  • May have intermittent exposure to healthcare hazards consistent with a hospital setting, including infectious diseases, bodily fluids, and hazardous materials, with adherence to required safety protocols and PPE use.
  • No routine exposure to extreme environmental hazards; however, situational exposure may occur during emergency response, patient surges, or disaster events.
• Physical Demands:
  • Requires full range of motion to perform job-related tasks, including sitting, standing, walking, bending, stooping, reaching, and occasional kneeling.
  • Ability to stand and/or walk for extended periods while rounding throughout the Emergency Department, Access Center, and other hospital areas.
  • Frequent use of computer systems, telephones, and other office/communication equipment requiring fine motor skills, hand-eye coordination, and finger dexterity.
  • Requires visual and auditory acuity sufficient to read documentation, analyze data, review electronic records, and communicate effectively in person and electronically.
  • Ability to lift, carry, push, or pull objects or materials weighing up to 20 pounds occasionally.
  • Ability to respond quickly to operational needs and move efficiently throughout a fast-paced, high-volume clinical environment.
• Mental Demands:
  • Ability to function in a high-pressure, fast-paced environment with frequent interruptions, competing priorities, and urgent operational needs.
  • Requires strong critical thinking, analytical, and problem-solving skills to support real-time operational decision-making.
  • Ability to organize, synthesize, and interpret complex and evolving information to prioritize tasks and support departmental operations.
  • Demonstrates flexibility, adaptability, and sound judgment in dynamic clinical and operational situations.
  • Ability to foster collaborative relationships and effectively communicate with multidisciplinary teams, leadership, staff, patients, families, and external partners.
  • Demonstrates sensitivity to patient, family, and staff needs while maintaining professionalism in emotionally charged situations.
  • May be required to work irregular hours, including evenings, weekends, holidays, and participate in operational response activities, emergency preparedness, and community or organizational events as needed.

 

The Emergency Services (ED) Operations Manager is responsible for the operational oversight of the Emergency Department, including the Main ED and Access Center. This position provides leadership and direction for non-clinical operations, support staff, and departmental initiatives to ensure efficient, patient-centered, and high-quality service delivery.

In partnership with the Nurse Director, the Operations Manager supports the strategic, operational, financial, and quality objectives of the department through oversight of departmental operations, performance improvement initiatives, regulatory readiness, patient experience, and patient throughput processes. The Operations Manager is responsible for budget management, project implementation, policy development, operational decision-making, and fostering collaboration among internal and external stakeholders.

This role provides leadership and oversight for ED support staff, ensuring appropriate staffing, training, performance management, and professional development. The Operations Manager serves as a key liaison among patients and families, as well as hospital departments, physicians, community partners, and emergency services agencies including but not limited to SCP Clinical Partners, local EMS agencies, victim advocacy organizations, the Trauma Program, Biomedical Engineering, Environmental Services, Laboratory Services, Diagnostic Imaging, Information Technology, and Facilities Management, to support exceptional service, operational excellence, and the delivery of safe, high-quality patient care.

 

Responsible for development, implementation and coordination of a physical therapy program to provide screening, evaluation and treatment of patient of all ages.

 

At Garnet Health, we are committed to supporting your career growth and professional potential. We are responsive, attentive and dedicated to the success and satisfaction of our team members. Here, you’ll find resources that will help you excel in your career, tuition reimbursement programs for your continued education, and comprehensive health, dental and retirement benefits designed to fit your individual and family needs. Our inclusive and diverse team culture encourages you to contribute your exceptional talents, skills and perspectives to the success of our system, one another, our communities and our patients.

Join the Garnet Health team and let your excellence shine

 

The compensation range for the role is $62,751 - $78,439 annual salary. 

 

Garnet Health System provides a compensation range to comply with the New York State law on Salary Transparency in Job Advertisements. The range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.  When determining a team member’s compensation and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).