Junior/Middle Technical Support Engineer (Automotive)

• Provide 2-level technical support on out-of-office and weekend basis 
• Securing agreed service levels in accordance with the Service Level Agreement (SLA) 
• Monitoring of Infrastructure and Integration into other systems 
• Incident and escalation reporting 
• Maintaining and developing positive relationships with customers and colleagues 

• Knowledge from GCP tools (Google Cloud Armor, Google Security Command Center, Google IAM) and MQTT & HTTPS
• Experience with open tracing standards; Kiali Service Mesh and configuration
• Working with Kubernetes
• Understanding of standard ITSM processes (log and report incidents/problem) 
• Upper-Intermediate level of English 
• Readiness for night shifts 

WOULD BE A PLUS:

• Understanding of tools such as: Stackdriver, Grafana, Gitlab
• Experience with Ivanti Incident Management

• Open-minded and able to adapt
• Organized and structured
• Attentive to details